Workforce Specialist/Case Manager
BC Forward

Job Info

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Workforce Specialist/Case Manager
BCforward is currently seeking highly motivated Workforce Specialist/Case Manager in Phoenix, AZ 85007

Position Title: Workforce Specialist/Case Manager
Location: Phoenix, AZ 85007
Duration: 10 Months contract

Role and Responsibilities:
This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means.
Case Management: perform case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Record Keeping: Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization

Interested candidates please send resume in Word format Please reference job code 196186 when responding to this ad.

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