Workforce Manager
Modis

Job Info

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Adecco is currently assisting a globally banking known client in Dallas, TX in their efforts to fill a Workforce Manager paying $30.28 per hour. Apply now if you meet the qualifications listed below!

Type: Fulltime (40 hours / week)

Length: 11+ month contract

Shift/Hours: Mon - Fri / 8:00 - 5:00

Pay Rate: $30.28 per hour / Adecco W2

Requirements for this Workforce Manager job include, but are not limited to:
• Responsible for understanding the concept of workflow, including:
o end-to-end processing
o assigning work and ensuring associates are not idle
o manage service level agreements (SLAs)
o ability to understand complexity of work and capacity requirements to meet SLAs
o liaising with business partners
o monitoring system outages, unplanned downtimes, and volume fluctuation
• Comfortable engaging with management and business partners to raise and discuss errors, issues, and opportunities for improvement.
• Understanding and coaching associates on QC errors
• Managing, reporting and coaching associates on performance metrics
• Assisting learning teams with associate knowledge gaps

Qualifications for this Workforce Manager job include, but are not limited to:
• 1 - 2 years experience working with an operations team and/or technology unit
• 2+ years of Workflow management experience
• Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies
• Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives
• Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines
• Proactive and no surprises approach in communicating
• Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert
• Excellent interpersonal skills, positive attitude, team player, flexible
• Highly organized, adept at time management and problem solving.
Why work for Adecco?

Weekly pay

401(k) Plan

Skills Training

Medical, dental, and vision benefits

IMPORTANT: This Workforce Manager job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include available Skills Training, 401(k), Insurance Benefit Plans
Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled

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