Location: Indianapolis, IN or Detroit, MI
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
B2B Customer Success Manager for KCP Wholesale's Channel will sell branded towel, tissue, PPE, and manufactured wiper products of KLEENEX®, SCOTT®, COTTONELLE®, KLEENGUARD®, and WYPALL® to the Office Building, Healthcare, Education, Lodging, Manufacturing, and other end user markets via redistribution. Engaging collaboratively with KCP's wholesale partners to leveraging our program with key redistribution partners is key to success. This role will identify end user needs and create new sales growth for our billion-dollar brands.
Achieve KCP net sales and profitability objectives in a designated book of business, by developing new relationships with local and regional-specific Redistributors and End Users
Use technical product and platform knowledge and functional support skills, to develop and execute business strategies and initiatives, realize product category volume and profitability objectives, generate new business, and create an exceptional customer experience using advanced remote/digital selling skills.
Execute Business Plans and drive top line growth with existing redistribution customers through new End User customers and continued penetration of existing accounts.
Ensures an exceptional customer experience, for potential new redistribution and End User partners, as a trusted advisor by engaging end users to understand their business needs, share insights, promote innovation, and build/maintain an active opportunity pipeline.
Updates and maintains territory performance through effective use of CRM and reporting tools.
Ongoing collaboration with outside sales professionals to drive end user growth and customer loyalty.
Engages end user redistribution contacts to generate new account opportunities and collaborates with distributor sales team to meet growth goals for new business.
Creates awareness and demand for products and platforms, and builds customer capability, through virtual training webinars and joint calls.
Retains current business, improves, and upgrades current product mix and launches new product and platform innovation with key end users.
Collaborates across region and channel teams to achieve targeted profitability, growth and retain goals.
Acts as a single customer contact for product recommendation, policy application, sample requests and value-added support
Achieve sales & operational objectives of Digital Sales Team (calls, videos, etc.)
Participates in KCP Sales and development programs/meetings to ensure end users have up-to-date knowledge on KCP products, programs and platforms.
Proactively seeks feedback and guidance from team leader, peers, customers and cross-functional teammates.
Embraces and models One K-C behaviors and Culture of Accountability
3+ years of sales experience.
B2B and/or end user/distribution/redistribution experience a plus but not required.
Proven track record of exceeding sales targets and financial metrics.
Use of CRM Tool (i.e. SFDC)
Work independently to create and drive compelling strategic business plans while working in a team-selling environment.
Demonstrated success in managing sales opportunity pipelines and lead management.
Communicating across organizational teams and functions to drive results and customer satisfaction.
Knowledge of distribution channels and targeted segments (Manufacturing, Offices, Healthcare)
Identifying problems and trends, drawing connections between data, and resourcefully taking action to solve problems and drive results.
Ability to explain and articulate relevant business and technical trends to internal and external customers.
Business and Financial Acumen
Strong phone presence and communication skills
Phone selling and customer management skills
Well-developed collaboration and communication skills
Business Planning and Tactical Execution. Including profitability scenario analysis, setting sales strategy and driving initiatives
Building and managing internal and external customer relationships
Building a Business Case and problem-solving skills
Effective negotiating and conflict resolution skills
Conduct virtual webinars and training sessions
Should be expert in using CRM software and other common computer software such as Power Point, MS Word, Outlook and MS Excel
At Kimberly-Clark, you'll be part of the best teams committed to driving innovation and growth. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform-so what can you do with that? There's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
Here are a few of the benefits you'd enjoy. For a complete overview, see www.mykcbenefits.com.
Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 for assistance. You must include the six digit Job # with your request.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.
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