UX Lead
The Judge Group Inc.

Chicago, Illinois

Posted in IT


This job has expired.

Job Info


Location: REMOTE
Salary: Competitive
Description: We are currently seeking a UX Lead to join our team. 100% remote in EST or CST zones.
Send resume to: fwolfson@judge.com


Primary Responsibilities:

  • Shift from product planning to program planning, including:
  • Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
  • Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
  • Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
  • Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
  • Work with product owners to define functionality and end user requirements to meet desired outcomes.
  • Mentor Product Designers across your teams and building knowledge of design thinking among product teams and senior leadership.
  • Lead, mentor, and potentially manage a team dedicated across product spaces; connect to and help evolve broader product vision.
  • Lead and participate in cross-functional meetings.
  • Lead cross-functional teams in design workshops, sprints, and related planning sessions using human-centered and design thinking methodologies.
  • Plan and perform user/customer research in partnership with our Experience Research team.
  • Identify opportunities to leverage resources and methods across teams to ensure a more cohesive end-to-end experience.
  • Explore new patterns and practices while enhancing methodological toolkit. May contribute to the development of new practices.
  • Use storytelling and persuasion to build trust with cross-functional peers and establish long-term relationships.
  • Advocate for the customer perspective at any level of the organization with confidence and charisma.
  • Take an active role in recruiting and hiring new members of the team.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the Bank brand.
  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Core Competencies:

  • Customer Centric - Outside in perspective with a focus on improving the customer experience
  • Curiosity - Seeks out ways to improve the customer experience
  • Resilient - Respectful of broad opinions and makes tough calls with ease
  • Driven & Prioritization - Self-motivated and knows how to say no
  • Challenges assumptions
  • Decisive & Lead Taking - Sense of urgency with an ability to inspire followers
  • Takes ownership with a strong sense of accountability
  • Interdependent - Communicates and convenes others; reaches across boundaries
  • Continuously seeks out ways to improve

Education & Additional Experience:

  • Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar.
  • Minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant/product design work experience.
  • Proven expertise in Product Design/Human-Centered Design Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to diverse groups of stakeholders.
  • Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes.
  • Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs.
  • Experience managing programs supporting the full product development process, from vision to launch to iteration.
  • Project and people management skills; experience functioning as a project leader as well as an individual contributor.
  • Strong ability to mentor and educate others on the value and principles of good experience design. Team player who is comfortable navigating ambiguity within a self-directed culture.
  • Ability to establish strong working relationships with colleagues, clients, and key stakeholders. Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex.
  • Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community.
  • Proficiency in industry best practices for desktop, mobile and web applications.
  • Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking.

Contact: fwolfson@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

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