User Systems Support Associate
CAI

Job Info

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User Systems Support Associate
Req number:
R2137
Employment type:
Full time
Worksite flexibility:
Hybrid
Job Summary
As User Systems Support Associate you will be responsible for receiving requests from associates and vendors, and provide the technical support and customer service needed to solve requests for a local Philadelphia client.
Job Description

We are looking for a Service Desk Analyst This position will be a full-time and hybrid long-term contract opportunity.

Candidates must be local to Philadelphia, PA. You will be responsible for local travel within Philadelphia for Technical Support.

What You'll Do

• Ensures all support requests are documented in the identified tracking system(s)
  
• Verifies that all computers, software, applications, components, etc. are available and are installed correctly
  
• Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution
  
• Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability
  
• Informs users of the correct policy and procedure regarding accessing USS support services
  
• Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s)
  
• Document work flow processes by creating necessary policy and procedure documents, etc.
  
• Verifies that all computers, software, applications, components, etc. are available and installed correctly
  
• Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary
  
• Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia to provide technical service and support to multiple local locations
  
• Performs related work as required
  

What You'll Need

Required

• Experience maintaining working relationships with departmental associates
  
• Experience evaluating computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems
  
• Experience troubleshooting and diagnosing malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable
  
• Experience evaluating and analyzing network related problems for computing equipment, peripheral and communications hardware problems
  
• Experience modifying network computing equipment and other peripheral devices to meet changing needs of users
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
  
• Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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