UMH - Patient Courier (U)
University of Miami

Job Info

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Current Employees:

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The department of Patient Experience has an exciting opportunity for a Full Time Patient Courier to work at UHealth. The Patient Transporter (U) is responsible for safely, timely, and accurately transporting patients while providing the utmost positive experience. Provides the pivotal first and most lasting impressions while setting the tone that the key concept of patient transportation is the human element. This position reports to the Office of Patient Experience and is held to the highest standards of being friendly, empathic, knowledgeable, well-spoken, and continuously patient-oriented. The Patient Transporter harmonizes the patient transportation experience while working seamlessly with UHealth Tower staff to reduce unnecessary delays to help drive patient satisfaction.

• The department operates 24/7, providing continuous services.
  
• Transfers bodies to the morgue following appropriate protocols.
  
• Meets productivity measures and benchmarks set by the hospital which is reported quarterly.
  
• Oversees hospital bed management, encompassing tasks such as coordinating bed movements, preparing operating rooms and ambulatory surgery units with the required beds for daily cases, and facilitating the transportation of beds to and from the repair shop.
  
• Responsible for efficiently managing the return of rental beds.
  
• This involves confirming arrangements with the rental company, transporting the beds to the designated location, and ensuring timely pickup.
  
• Conducts rounds to clear hallways of beds, wheelchairs, and stretchers, ensuring that these items are promptly returned to their designated departments.
  
• Responsible for transportation for all admissions, discharges, unit transfers, radiation oncology, dialysis, and outpatient areas and clinics.
  
• Assists other areas in times of understaffing, providing necessary support to ensure smooth operations.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High School diploma or equivalent
  
• Basic Life Support (BLS) from AHA
  
• No experience is required. At least 1 year in the patient transport role preferred.
  

Knowledge, Skills, and Attitudes:

• Patient-focused, patient-centered, excellent customer service
  
• Ability to communicate effectively in both oral and written form.
  
• Ability to handle difficult and stressful situations with professional composure.
  
• Ability to accurately prepare and maintain records, files, reports and correspondence.
  
• Ability to process and handle confidential information with discretion.
  
• Commitment to the University's core values.
  
• Ability to work independently and/or in a collaborative environment.
  

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
U2

This job has expired.