Tier II Support Technician
Hays

Job Info

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Tier II Support Technician in Johns Creek, GA.

Role Description

The Support Technician will work as part of a Support Team and make a significant contribution in continuously improving and ensuring long-term security for various clients. The Support Technician will also be responsible for assisting with the collaboration of support of reactive support requests that cannot be resolved by junior analysts.
• Secure client sensitive data and critical assets from current and emerging threats
• Collaborate with Enterprise Technology to configure and integrate cybersecurity systems that mitigate risk
• Communicate effectively and courteously with clients
• Document all changes to client configuration
• Be a leader and mentor to junior analysts
• Other duties as assigned

Skills & Requirements

• 6+ years of experience in a Tier 2 support role, supporting multiple customers
• 5+ years of experience in IT Security (threat detection, malware intelligence, cloud security posture management, identity and access management systems)
• Proficiency in troubleshooting and configuring various operating systems (Windows, macOS, and Linux)
• Advanced understanding of networking protocols and technologies with configurating infrastructure, including routers, switches, firewalls, and VPNs
• Proficiency supporting Active Directory and LDAP user authentication and access control
• Cloud and Virtualization familiarit.
• Certifications: CompTIA Network+, CompTIA Security+, Cisco CCNA, Microsoft Azure Admin, or relevant certs preferred
• Bachelors degree HIGHLY preferred.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1161375 - Rachel Page