Technical Support Specialist Coordinator
Recruitics

New York, New York

Posted in Recruitment Consultancy


This job has expired.

Job Info


Data-Powered Recruitment Marketing Platform
*Our mission is to make it easy for companies to attract and hire great talent*

A Premier Google Partner powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confidence on a solid foundation of emerging tech, creative media, and client services. Together, we strive to set an example for our company, clients, and competitors in work-life flexibility, career growth, and diversity.

We're a fun group of people who love coming to work and living the Recruitics values: We think, and act, as entrepreneurs, we do things the right way, we work together to provide personal customer service, and we make data-driven decisions.

The Technical Support Specialist Coordinator addresses incoming Jira tickets and conducts important tasks to integrate new clients into the Recruitics platform, including the import of job data and configuration of a proprietary web analytics platform.

The Technical Support Team also uses an internal alerting system to monitor the health of our clients and provides first tier support for internal user issues or questions, escalating more complex issues internally.

You will collaborate with internal teams including Client Operations, Client Strategists, Marketing, and Business Intelligence to provide a seamless user experience and solve client issues, technical or process related.

Recruitics is a company built on data and innovation, so the ideal candidate would be looking for far more than just handling customer requests or resolving tickets.  The ideal candidate will have an interest in troubleshooting, problem solving, smaller technical tasks such as automations or basic SQL data analysis and daily looking to improve their own skills.

We are a resourceful group of people who love troubleshooting and problem-solving. We are looking for someone with one to three years of experience who is a good problem-solver and is interested in technical challenges. If using your analytical and troubleshooting skills to creatively overcome challenges and solve problems sounds exciting, we would love to talk to you.

Primary Responsibilities:



* Utilize a JIRA ticketing system to complete tasks and resolve issues from internal Client-facing teams

* Use a proprietary platform to import client job data from client files

* Setup web analytics configurations based on client career sites and application flows

* Author, edit, and maintain an online knowledge base of customer configurations, issues, and solutions

* Answer basic questions about client setup and Recruitics platforms to internal Client-facing teams

* Learn Recruitics products as well as develop and maintain extensive knowledge of Recruitics' industry-leading technology platform

* Partner with the Client Operations team to address current/future customer problems and needs from onboarding and integration throughout their relationship with Recruitics

* Learn to proactively identify technical issues and convey unmet requirements to drive future development, looking beyond the immediate problem to build efficient, long-term solutions


Requirements:



* Independent, self-motivated, and able to be flexible and multi-task in a fluid work environment

* Ability to prioritize, organize, and manage work efficiently and effectively

* Great communication skills, both verbal and written

* Ability to speak with internal colleagues, answer basic questions on client configurations, and effectively convey issues or problems

* Ability to collaborate cross-functionally with client services, account management, and other stakeholders

* Tech-savvy- possess a strong curiosity in learning how things work, desire to solve problems, and interest in learning new effective approaches and technologies 

* Bachelor's Degree preferred OR relevant work experience (1-2 years) 


Beneficial Skills:



* Basic knowledge of XML, HTML or other markup language(s)

* Basic understanding of URL tracking technology

* Basic knowledge of JavaScript, Regular Expressions, or SQL

* Experience with online ticketing system for logging and resolving issues

* QA experience is a plus

* Experience working with job boards, job search engines, and recruitment technology platforms is a major plus


*Target Range Based on Experience*
$44,520 - $61,220
Recruitics offers a generous benefits package that includes: Medical, Dental, Vision, Short Term Disability, Life Insurance, Paid Time Off, Parental Leave, Flexible Spending Account, and Employee Assistance Program for all employees, as well as a 401k program, for all eligible full time employees. Applicants must be at least 18 years old to apply. Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.


This job has expired.

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