Technical Support Specialist
Euclid Chemical

Job Info

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JOB DESCRIPTION

An excellent opportunity has arisen to join The Euclid Chemical team as Technical Support Specialist, Construction Products. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products.

General Purpose: The Technical Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals. This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The Technical Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers. They should also be dedicated to personal growth in product knowledge and industry experience.

Major Responsibilities:

• Provide and track excellent front line telephone/electronic service and support for Euclid Chemical construction products.
• Schedule and manage telephone support coverage, working with other Technical Support Specialists, Product Managers, and other marketing staff.
• Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
• Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
• Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group.
• Maintain electronic product technical files.
• Help plan and provide product training and demonstrations to internal and external customers.
• Occasional travel to construction jobsites or customer locations to provide product support may be required.

Euclid Chemical offers an attractive benefits package including:

• Medical, Dental and Vision coverage
• Life Insurance, Disability, Parental Leave
• 401k with company match
• Defined benefit pension plan
• Generous vacation and holiday time
• Hybrid work model

Salary:

• $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)

Education and/or Experience:

• Associates Degree or equivalent education and industry experience
• Practical experience in concrete construction and methods is preferred

Other Skills/Requirements:

• Proficient in Microsoft Office Suite
• SAP knowledge or acumen to learn
• Excellent communication and listening skills
• Ability to manage multiple priorities and tasks with a sense of urgency
• Effective team player
• Self-motivated and quick learner
• Dedication to customer service and support
• Ability to travel occasionally
• Multi-language capabilities is a plus

ABOUT US

The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support.

Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification.

With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.

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