Technical Support Analyst (Psychology)
Florida State University

Job Info

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Job Title: Technical Support Analyst (Psychology)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57352
Department

Department of Psychology Florida State University College of Arts & Sciences

Responsibilities

The Technical Support Analyst is responsible for providing technical support for office and lab computers via supervision of Help Desk staff, as well as installing software packages for 75+ lab/kiosk/console computers (Mac OS and OS Windows 10, 11) including basic troubleshooting for classroom audio video lectern equipment.

In this role, you will be responsible for:.

• Reviewing all requests to the Psychology ticket system and responds, which requires knowledge of Windows and MAC OS along with MDM (Mobile Device Management) support.

• Maintaining data security, backup, and redundancy strategies.

• Providing technical support for faculty and staff that require a higher level of support.

• Configuring and updating operating systems and software packages for Psychology labs, kiosks, and console computers.

• Responsible for hardware and software procurement, lifecycle planning and replacement, storage, and network topology solutions for laptops and desktops.

• Diagnosing, troubleshooting, and repairing computer equipment.

• Researching the efficiency of anti-virus software and ways to handle malware infections.

• Assisting SysAdmin and Research Technology specialist with issues of network maintenance and troubleshooting.Requires knowledge of Microsoft Active Directory and Group Policy, Windows Server operating systems, Linux and/or Linux+ certification, and Enterprise deployment solutions and/or computer imaging.

Qualifications

High school diploma or equivalent and two years of experience. (Note: post-high school education may substitute for experience at a comparable rate.)

Preferred Qualifications

Who is an ideal candidate for this position?

An individual who is flexible, adapts easily to the needs of multiple stakeholders communicates effectively, is detail-oriented, enjoys problem-solving, and can organize tasks and meet deadlines. You enjoy seeing projects through to completion. The successful candidate will possess excellent verbal and written communication skills.

You are committed to service excellence, and able to maintain a productive, ethical work environment. You thrive when working independently but can also work as a team player.

Preferred Qualifications and Experience include:

Experience working with IT support personnel.
Experience establishing and maintaining effective working relationships.
Effective communication skills, including by phone, email, and in-person
A detail-oriented individual who enjoys problem-solving and can organize tasks and meet deadlines.

Experience with performing IT support duties; setting up new computers in a networked environment; diagnosing hardware problems and dealing with malware infections; diagnosing software problems including, but not limited to Mac and Windows issues for Windows 10 and Windows 11; diagnosing software issues including programs such as Microsoft Office; diagnosing issues with some of the following web browsers: IE, Safari, Firefox, Chrome; and experience diagnosing issues with some of the following e-mail clients: Webmail, Thunderbird, Outlook, Gmail.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

The minimum starting salary for this position is $36,250 and an offer will be determined upon selection commensurate with the skills and experience of a qualified candidate.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

This job has expired.