Technical Operations Specialist - 2ND SHIFT
ADP

Job Info

• This position will be 2nd shift (weekdays). Training will be Monday-Friday (first shift), and when deemed ready, will transition to Monday - Friday 3:30p to 12:00a schedule. Must have flexibility in event the business need dictates a change in the schedule.
• Hotline support - receive calls from various IT groups and vendors regarding faulty service or equipment alerts.
• Vendor callouts -- callout to vendors when alerts found on hardware devices.
• Incident management and documentation -- document all incident events, schedule change orders, escort vendors.
• Hardware deployment: Shipping / receiving, rack/stack servers (ability to lift 50lb servers), cabling up devices between racks and patch panels.
• CMDB updates -- Update DB when new hardware is deployed or decommissioned.

• Strong communication skills:
  • This role involves extensive communication between vendors, command centers, engineers, and sometimes senior mgmt. (if outage situation).
  • Turnover notes will be taken, describing all incidents, scheduled events, and other day to day operational tasks/events.
  • Comprehension skills -- Candidate must be aware and understand all activities occurring on their shift.
  • Ability to work well with others, as part of a team (to support all above-mentioned responsibilities)
• Organizational skills:
  • Multi-tasking abilities are imperative and will be exercised daily. Multiple calls will come in at same time, all while working another incident.
  • Attention to detail- It's possible to overlook the obvious. Candidate must be organized enough to prevent this.
  • Ability to retain information -- There is lots of information exchanged across several business units, hardware platforms and amongst our peers. Candidate must be able to document/retain information in a professional manner (no post it's across the desk!)
• Energetic
  • IT Ops is responsible for shipping / receiving, escorting vendors and other tasks which involve lots of walking.
• Technical aptitude
  • Candidate must be well versed in IT. Understands common components, terminology, industry trends.
  • Server knowledge is preferred, but not required. Common hardware components, how they work, diagnostics & troubleshooting. Broad but shallow knowledge on all other platforms is ok.

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