Technical Administrator
FBL Financial

Job Info

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Technical Administrator

Are you a service oriented technology professional with experience and a passion for quality?  If so look no further, Farm Bureau just might have the right opportunity for you!

We are looking for an individual who is tech savvy and service driven to focuses on the design, implementation, administration and ongoing health of the end user ("client") computing platform (Windows) and related technologies, services and processes, with a focus on end-user computing for our Agent workforce. This role works in collaboration with Sr. / Lead administrators to ensure quality system operation and service delivery. In addition, you will contribute to the vision and future roadmap for Farm Bureau's Workforce Technologies.  This role is a critical function to promote and deliver technology support to our Farm Bureau agents and employees.  

Who is Farm Bureau Financial Services?

At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 75-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employee thrive.

What You'll Do:

• Support the ongoing operation of Microsoft System Center Configuration Manager (SCCM) and Microsoft Endpoint Manager (MEM)
• Accountable for the health and currency of ~2000 end-user computing devices
• Work with IT Asset Management to ensure computers are removed/cleaned up from SCCM in a timely manner
• Hardware testing for any new Managed Buy (MB) and CSP models
• Updating and maintaining system builds / drivers for all Agent (CSP) hardware models
• Building and deploying software deployment tasks in SCCM / MEM as needed
• Handling all 3^rd level support incidents for CSP/MB issues, including software and hardware troubleshooting and user education
• Security patch tracking and deployment activities
• Active Directory Group Policy Object (GPO) creation, cleanup and maintenance
• Assisting with any one-off issues that are escalated to Client Technology

 What it takes to join our team:

• Bachelor's Degree in MIS or computer science related degree plus 2+ years' experience OR 4+ years of equivalent experience required. 
• Must have analytical and problem solving skills, logical information organization skills. 
• Excellent oral and written communication skills.
• Experience with SCCM, including administration, task sequence design/operation.
• Experience with Microsoft Endpoint Manager (formerly Intune) a plus.
•  Experience as a 2^nd/3^rd level Desktop Support resource
•  Experience with Active Directory administrative tools, including Group Policy, Device Management, etc.
• Have a passion for technology and sharing your knowledge and passion with others

• Maintain knowledge and skills current in alignment with industry technology developments.
• ITIL and IT Service Management knowledge and experience a plus. 

What We Offer You

When you're on our team, you get more than a great paycheck and an opportunity to hone your technical chops.  You'll hear about career development and educational opportunities, an enhanced 401K with a match, low cost health, dental, and vision benefits, life and disability insurance options, and paid time off, including holidays and volunteer time.  We also offer an onsite cafeteria and wellness/workout facilities.  Farm Bureau….where the grass really IS greener! 

If you are service driven, have a strong technical background and enjoy a fast paced, success oriented environment this is an excellent opportunity you!

Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.

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