Systems Engineer - Sam's Club
Sam's Club

Job Info

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Position Summary...

What you'll do...

The Senior Support Engineer is responsible for managing the Mac Hardware and Software environment for the Dallas Sam's Club Office. This will involve supporting desktops, laptops, printers, A/V equipment, and productivity software. This individual will work with another Mac support engineer and members of other IT teams in California and Bentonville, other departments, and external SW vendors to evaluate, plan for, and implement new technology.

Responsibilities include but not limited to:

* Respond to incidents and technical service requests as they arise
* Troubleshoot and resolve issues with desktops, laptops, printers and
productivity software
* Diagnose hardware issues, order parts and replace faulty
components
* Troubleshoot and resolve issues related to software and hardware
compatibility
* Track issues and solutions using the organization's ticketing system
* Take ownership of tickets and communicate progress with customers
in a timely manner
* Maintain a high degree of customer service for all support requests
* Attend support meetings with other support techs to go over current issues

Required Qualifications:

* Bachelor's degree or equivalent experience
* 5+ years in a technical support role
* 3+ years supporting macOS HW and SW
* Experience with Jamf Pro MDM for macOS
* Excellent communication and troubleshooting skills
* Familiarity with Networking HW, LAN and Wi-Fi, DNS, Proxy and
Firewall configurations

Preferred Qualifications:

* Jamf 200 and 300 (CCT and CCA) certifications
* Previous A/V equipment support experience
* Previous support of 3rd party vendor SW such as MS Office for Mac,
Cisco AnyConnect for VPN, Chrome and Firefox browsers, and Docker
* Experience with security tools on a Mac platform like Symantec and
McAfee

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Who We Are

Join Walmart and your work could help approximately 220 global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. Our mission spreads far beyond the walls of our stores. Here at the world's leading retailer, you can make career defining accomplishments, learn new skills, gain experience from virtually every industry and leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Discover why we are a world leader in technology, diversity and inclusion, sustainability and community involvement. careers.walmart.com.

About Walmart Global Tech

Imagine working where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make epic impact and are leading the next retail disruption. People are why we innovate, and people power our innovations.

Benefits & Perks

Beyond our great compensation package, we offer performance incentives. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor's degree in Computer Science, Information Technology, Engineering, Computer Information Systems, or related field and 1 and 1/2 years experience in information technology or related field within the last 5 years OR 3 years experience in information technology or related field within the last 5 years OR a Master's degree in Computer Science, Information Technology, Engineering, Computer Information Systems, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Designing, leading, and implementing small- to medium-scale technology projects, Designing technical solutions in response to customer requests or changes in retail business, Production support, including problem identification, ticket documentation, and customer and vendor relations, Troubleshooting and recommending technical solutions

Primary Location...

603 MUNGER AVE STE 400, DALLAS, TX 75202, United States of America

This job has expired.