Systems Engineer 2
Humana

Louisville, Kentucky

Posted in Insurance
15 days ago


Job Info


Description

The ServiceNow Systems Engineer 2 standardizes the quality assurance procedure for software. Oversees testing and debugging and develops fixes. Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Responsibilities

The ServiceNow Systems Engineer 2 standardizes the quality assurance procedure for software. Oversees testing and debugging and develops fixes. Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications
- Bachelor's degree in Computer Science or related field
- Certified System Administrator for ServiceNow (CSA)

- 3 years of experience in systems analysis and application programming development (preferably ServiceNow experience)
- Strengths in SDLC, Requirements Analysis, Agile Methodology, Azure DevOps

- Expertise in the ITSM ServiceNow Module

Preferred Qualifications
- Master's Degree

- Additional ServiceNow Certifications

- Expertise or experience in ITBM, ITOM, SecOps, or SAMPro

Scheduled Weekly Hours

40



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