Student Success Navigator
Rowan-Cabarrus Community College

Job Info

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Posting Number::

Regular_0091282

Position Title::

Student Success Navigator

Classification Title:

Administrative Services Technician

Min Salary:

$33,163.46

Max Salary:

$38,137.66

Salary Type:

Annually

FLSA:

NE = Non-Exempt

Position Summary::

Under general guidance of the Lead Student Success Navigator, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus including providing information about courses, certificate programs, registering students via telephone, fax, e-mail and in person, and other forms of electronic communications. Prepare appropriate forms and solve enrollment discrepancies.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Provide ideas and input on methods to improve the services that enhance the student experience.

Provide Lead Navigator with daily activity business reports that accurately document business activity at the center.

Staff Required Education/Experience::

High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Faculty Required Education/Experience Skills::

Desired Education/Experience/Skills::

Associate Degree in Business or related area

Department::

Student Success - Onboarding

Work Hours::

• From M-Th, Shifts vary, and start as early as 7:30am and go to 7:00pm.
• Fri 8:00am - 5:00pm.

Posting Date::

07/29/2022

Open Until Filled:

Yes

Duty and Responsibility::

Provide preliminary assessments of an applicant's enrollment readiness while maintaining a caseload of applicants and students. Proactively engage with applicants to develop an on boarding plan.

Duty and Responsibility::

Serve as the first point of contact for students, faculty, and community members at the Navigation Station (welcome desk), via email, and chat services.

Duty and Responsibility::

Demonstrate an excellent standard of customer care\student engagement, delivering a professional, helpful, accessible and responsive applicant and student experience.

Duty and Responsibility::

Performs other duties of a similar nature or level.

This job has expired.