Student Success Associate
University of North Florida

Job Info

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Job Title:

Student Success Associate

Position Number:

318930

Requisition Number:

B08800

Position Type:

Support Staff Non Exempt

Class Code:

9987

Time-limited through:

N/A

Type of Appointment:

Full-Time

Faculty Position Sub-Type:

N/A

Length of Appointment:

N/A

Internal Recruitment?:

No

Working Hours:

8:00am-5:00pm

Department:

Undergraduate Studies

Organization:

Undergraduate Studies

Division:

Academic Affairs - DIV

College:

N/A

Approved Hiring Salary Range:

$32,200.00 to Negotiable

Pay Basis:

Annually

Equal Opportunity:

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie:

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

Faculty Initiatives:

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose:

The essential function of this position is to assist in organizing office functions that support the smooth and efficient running of the Undergraduate Studies, Student Academic Success Services, and College Advising units. This will ensure student and parent satisfaction and positive interaction within the university community. This position helps support an office that provides academic advising, supplemental instruction, peer tutoring, mentoring, intervention, career services, experiential learning, new student orientation, and referral to all support services on campus. Currently, the office provides services available to all UNF students and serves a population of 4,500+ for academic advising.

Job Function:

• Provide instruction and guidance to assist students with advising appointments or other request as needed.
• Provide assistance regarding student processes and administrative processes as it related to programs, and services on campus.
• Provide customer service to our guest, students, and parents as this position will be the first point of contact.
• Performs one or more administrative functions while working directly with students and families to answer educational questions and concerns.
• Assist Academic Advisors and above in the overall administration pertaining to the departments.
• Recommends improvement to internal functions using working knowledge of the office policies and procedures.
• Perform processing and work tasks.
• Coordinate with several on-campus units for various activities and events.
• Serve as liaison with other university departments.
• Maintain student record confidentiality at all times.

Marginal Functions:

• Flexible to assist in various office work areas as needed in Undergraduate Studies.
• Clerical office functions such as typing, filing, making copies and errands as needed.
• Correspondence/emails to students and university personnel.
• Set up office/conference rooms for meeting and events as needed.

Required Qualifications:

High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Faculty Position Required Qualifications:

NA

Departmental Requirements:

• Basic English and language skills (proofing, editing) for completion of memos, letters, evaluation reports and surveys and other similar documents.
• Ability to perform duties in heavily trafficked spaces.
• Ability to learn and perform all essential job functions accurately and safely with minimum supervision.
• Knowledge of principles, techniques, and application of effective verbal, electronic, and written communication.
• Strong interpersonal and team building skills so as to deal effectively and diplomatically with others.
• Proficient in Zoom and Microsoft systems such as Word, Excel, Outlook, Power Point, and Teams.
• Ability to develop, organize, and maintain complex records management systems related to student files, programs, surveys and reports.
• Ability to work independently and employ good problems solving techniques while being a self-motivator and team participant.
• Excellent organizational skills, congenial personality to deal with peers and a diverse UNF student population during stressful situations.

Statement(s) of Understanding Definition:

This position requires a background check. In conjunction with the University's policy,
this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role
under Title IX. Therefore, the incumbent must promptly report allegations of sexual
misconduct, sexual violence, and child sexual abuse by or against any student,
employee, contractor, or visitor to the University's Title IX Administrator or any divisional
Title IX Coordinator

Required Licensure or Certification:

N/A

Machines/Equipment used regularly:

Personal Computer, Printer/Copier, Fax Machine, iPad, Tablets.

Anticipated Start Date:

05/28/2024

Job Posting Date:

04/26/2024

Open Until Filled:

Yes

Point of Contact Information:

Dee Crawford 94-620-1131

Hiring Official:

Erin Richman

Location if not Jacksonville:

N/A

Special Instructions:

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Dee Crawford at (904) 620-1131, or dee.crawford@unf.edu.

Quicklink:

https://www.unfjobs.org/postings/27494

This job has expired.