Sr. Org. Development Consultant
Caterpillar

Job Info

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Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary: Working in conjunction with a Supervisor and/or Global Dealer Learning (GDL) team, this role will provide direction and execution regarding building dealer Sales Performance and Leadership (for Sales & Service ) capabilities thru learning solutions. The role will enable active communication for increased district and dealer awareness and participation in successful programs and evaluate new opportunities.

Development consultant activities include project leadership of cross-functional team focused on global solutions related to design and deployment of learning, change management, learning impact and engagement, learning technology, competency design, and learning recognition.

This role will also support promotion of Sales and Leadership offering, provide project leadership for vendor learning development, manage vendors agreements and invoicing, and provide administration support for vendor partner programs. This included management and expansion of existing learning programs such as Flagship and Rutgers MCP.

Additional responsibilities may include the ability to deliver instructor-led training and support the development of internal and external training instructors.

What You Will Do:

• Collaborate with process owners, GDL workforce development consultants, and external vendors to develop and implement dealer Sales Performance and Leadership (for Sales & Service) learning solutions.
  
• Participate in research or benchmarking of internal and external best practices related to organizational learning, with emphasis on Sales Performance and Leadership learning solutions.
  
• Achieve project goals by leading or participating on projects as a team member or learning design and deployment subject matter expert.
  
• Requires ability to pull together observations, ideas and issues into clear presentations and strategies.
  
• Utilize, monitor and continuously improve products, services and processes used for working with our customers.
  
• Influence decision makers with the support of supervisor and peers to maximize learning effectiveness to achieve business results.
  
• Assist with on-boarding new team members with support of supervisor or peers.
  
• Develop, implement, and conduct learning programs to maximize sales performance and leadership effectiveness. Measure and maximize training effectiveness and communicate the impact to internal and external stakeholders.
  
• Research and analyze new learning methods to determine feasibility of use and application in future programs.
  
• Ensure training programs reflect both the current product / industry mix and business strategy.
  
• Provide consultancy to customers and stakeholders about capability building aligned to sales and service goals.
  

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Consideration For Top Candidates:

• A four-year degree and Masters (or MBA) in a related HR or Learning-related field is desired or four or more years of progressive experience in Learning and Instruction
  
• Excellent planning and organizational skills,
  
• Highly accountable
  
• Strong interpersonal skills
  
• Analytical and problem-solving ability
  
• Exceptional customer focus, team player, and persuasive communication/presentation and change management skills.
  

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Additional Information:

Flexible hybrid work environment

#LI-Hybrid

#BI (used to post on Built In Chicago)

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
April 19, 2024 - April 29, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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