Sr. Business Analyst
Pyramid Consulting, Inc.

Job Info

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Job Details

Immediate need for a talented SENIO BUsiness Analyst. This is a 12 + Monthscontract opportunity with long-term potential and is located in Atlanta, GA.Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-22049

Pay Range: $55.31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:

• Ensure all reported Problems are properly logged and tracked for status updates and metric reporting.
• Coordinate, schedule, and facilitate meetings and activities with IT leadership and technology SMEs to investigate and resolve identified Problems.
• Utilize an established Problem Management methodology to identify Business Impact, Root Cause, or Known Errors in order to mitigate incident reoccurrences.
• Ensure Problem Management attributes such as Root Cause, Configuration Item, IT Vendors, Remediation tasks, etc. are properly documented & categorized to facilitate dashboards and metric reporting.
• Familiar with proactive Problem Management to identify incident trends for engagement and permanent resolution before evolving into major incidents.
• Employ a consistent practice of Continual Service Improvement towards activities such as Mean Time to Detect (MTTD), Mean Time to Escalate (MTTE), Mean Time to Restore (MTTR) which support IT Operations Incident Management goals.
• Active participant on an Incident Management bridges to assess the preliminary information needed to commence Problem Management analysis.
• Excellent written skills to summarize Problem Management-related findings and recommendations to executive leadership.
• Experience with Client is preferred.
• ITIL Foundations certification is preferred.
• Experience with ad hoc report scripting and creation is ideal.
• Airline industry experience is a plus but not required.

Key Requirements and Technology Experience:

• 6 + years of experience required
• All candidates must be eligible for hire by Client without fee after 6 months.
• Direct experience with IT Service Management/ITIL Problem Management process.
• Direct experience with Root Cause Analysis methodology in an enterprise IT environment.
• Must function autonomously creating and analyzing incident management reporting data for Problem Management-related trend identification. Excellent written skills to Problem Management-related findings recommendations to executive leadership.
• Experience with Client preferred.

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#DOL

. J2W:CB3

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