Job Description:
OVERVIEW
As a key member of the Wheels client facing team, the Sr Account Manager will participate in defining, executing, and initiating activities across the organization to assure an exceptional client experience. In this role, the Account Manager will support and execute a client's initiatives via the pillars of Fleet Administration (Driver Management, Vehicle Management, Decision Management). Managing the non-compliance of drivers is a core component. This role consists of a 3-part customer support strategy.
Customer: Effectively manage a portfolio of clients by using the Wheels infrastructure to help resolve issues and implement suggestions.
Thought process: Seek and resolve information regarding client issue/problems. Look beyond the transaction and provide proactive suggestions and solutions that are both beneficial to the customer and Wheels. Use your knowledge to make informed decisions around fleet's day-to-day management. Incorporate client business needs in every request to ensure you are meeting the client's expectations.
Team: Provide daily mentoring and reinforce training to your team members by working as a mentor. Build/Manage relationships with Account Management, Client Relations, and Internal Operating Areas to ensure client goals and objectives are met. Provide internal support within Client Services to ensure cross functional goals, and objectives are met.
KEY RESPONSIBILITIES
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