Solution Engineer
CSG


Job Info


23054 Solution Engineer (Open)

Position Type:
Full time

Location(s):
US.NE.RemoteUS.AL.Remote, US.AL.Remote, US.AZ.Remote, US.CA.Remote, US.CO.Remote, US.CT.Remote, US.DE.Remote, US.FL.Remote, US.GA.Remote, US.IL.Remote, US.IN.Remote, US.KS.Remote, US.LA.Remote, US.MA.Remote, US.MD.Remote, US.MI.Remote, US.MN.Remote, US.MO.Remote, US.MS.Remote, US.NC.Remote, US.NJ.Remote, US.NY.Remote, US.OH.Remote, US.PA.Remote, US.SC.Remote {+ 4 more}

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$100,523.00-$160,837.00

Position Details:

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

The Solution Engineer will provide support services to the sales teams covering multiple regions. They will present business-focused presentations and field service management solution demonstrations. Solution demonstrations are often tailored to the specific prospect and may require demo configuration outlined during customer requirements meetings. This process leads to a detailed analysis of needs, identification of business problems and the development of appropriate solutions and financial justification to achieve the business objectives. Reporting to the Executive Director, Solutions Consulting. The Solution Engineer will be responsible for completing tasks on multiple concurrent sales opportunities.

Primary Responsibilities

  • Support the end-to-end sales process in conjunction with the Sales Manager/Director.
  • Conduct opportunity qualification meetings to help determine whether CSG's solutions can address the business needs of a prospective customer or an existing customer with a new solution opportunity.
  • Facilitate requirements gathering workshops to gain an initial understanding of the prospect's core business, key business challenges, business processes, high level requirements, systems and integration strategy.
  • Build and present tailored demonstrations aligned to the prospect's needs based on the initial meetings and workshops.
  • Create Solution description documents to detail the proposed solution the prospect may implement outlining the business goals, key challenges that will be addressed and the benefits the solution will provide.
  • Respond to Requests for Information and Requests for Proposal and work closely with the Sales Manager/Director, Professional Services, and Product Management to compile the response.
  • Support post tender activities such as presentations, scenario/use case based demonstrations and Proof of Concepts.
  • Manage and deliver other pre-sales related activities required to achieve a successful sales "win" such as Cost Benefit Analysis (customer data).

Required Skills/Experience
  • Minimum of 3-5 years progressive pre-sales experience in CSG's target markets
  • Experience/ability to 'talk operational workflow' with prospective customers and communicate how CSG would solve for these specific workflows
  • Previous experience working in a consultative solution selling pre-sales role
  • Strong public speaking capability - comfortable, confident, engaging and credible with large or small audiences
  • Ability to identify, qualify,, and prioritize prospects with demonstrated results while leveraging expertise to gain credibility with key prospects
  • Understanding of business application technologies
  • Ability to access a situation and quickly formulate the correct solution
  • Excellent written and verbal presentation skills
  • Strong desire and ability to travel (approximately 50% of the time)
  • Effective interpersonal skills and relationship building at all levels including C-level executives
  • Solid work ethic and desire to continually learn
  • Strong time management and organizational skills
  • Bachelor degree or equivalent experience.

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view: https://online.flippingbook.com/view/854641217/ .

This role is eligible for a bonus opportunity.


This job has expired.

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