Shuttle Ambassador Lead
Claremont McKenna College

Claremont, California

Posted in Retail
10 days ago

Job Info

Job location: Claremont

Employment Type: Part-time
Posted data: 2020-07-06
Req: REQ-2556
Equal Opportunity and Nondiscrimination Statement                                    In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not unlawfully discriminate on the basis of race, color, religion, sex (including gender, pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, age, physical disability, mental disability, medical condition or medical leave, marital status, sexual orientation, or any other category protected by law. The College also prohibits the harassment of any employee on any of these bases.Location:Claremont, CAJob Posting Title:Shuttle Ambassador LeadJob Details and Requirement:


This position is responsible for assisting in the coordination and inspection of Shuttle Ambassadors work of transporting students in a 28 passenger shuttle bus to and from campus to the College's off-campus apartments, which are approximately 2.6 miles away round trip. This is a working position, perform vehicle inspections as per CHP and ADA regulations; be responsible for providing safety to passengers; provide excellent customer service; be able to make informed and safe decisions independently; and maintain the cleanliness of vehicles.



  • Supports the Associate Vice President for Facilities Management and Capital Projects in coordinating and scheduling the daily work assignments.
  • Inspect work assignments for quality control and completion of tasks. Helps ensure staff remain productive during their shift.
  • Assist in keeping proper records for operations and prepare related reports for supervisor as needed.
  • Assist in ensuring vehicle work orders are completed in a timely manner.
  • Prepare and submit accident reports in supervisor's absence.
  • Mentors and assists all Shuttle Ambassadors with their daily activities.
  • Oversee vehicle maintenance schedule. Maintain inventory of all assigned tools, supplies, and equipment.
  • Check the condition of the vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety and ADA equipment to ensure that everything is in working order.
  • Drive 28 passenger Micro Bird shuttle bus over specified routes or to specified destinations according to time schedules in order to transport passengers, while complying with traffic regulations.
  • Comply with traffic regulations in order to operate vehicles in a safe and courteous manner.
  • Pick up and drop off students at regularly scheduled locations, following strict time schedules.
  • Report any bus malfunctions or needed repairs.
  • Follow safety rules as students are boarding and exiting buses, and as they cross streets near bus stops. Assist students in boarding and exiting vehicle including, but not limited to, assisting students with disabilities into vehicle and securing any applicable hardware (i.e. wheel chair).
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, and mileage.
  • Keep the bus exterior and interior clean for passengers.
  • Regulate heating, lighting, and ventilating systems for passenger comfort.
  • Make adjustments to the vehicle as required.
  • Read maps, and follow written and verbal geographic directions.
  • Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
  • Uphold the College's Standards and Code of Ethics in day-to-day work.
  • Work collaboratively with team members and serve the College and community with a positive attitude.
  • Approach work as a service ambassador to the community.
  • Uphold the College's mission through work performed.
  • Follow proper guidelines and rules as established by the state DMV and federal DOT. This includes, but is not limited to, providing the College notification within 30 days of a conviction for any traffic violation(s) (except parking), immediate notification if your license is suspended, revoked, or cancelled, and annual review of driving record.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The successful candidate will also be able to perform the following essential functions:

  • Take and follow directions.
  • Work cooperatively with others.
  • Receive and respond appropriately to constructive criticism.
  • Display a positive attitude.
  • Balance multiple tasks and priorities.
  • Performs other essential duties and tasks specific to the position.


EDUCATION: High School Diploma, GED or equivalent combination of education and experience is required.

EXPERIENCE: Must have at least three (3) years' experience driving passenger transport vehicles. Must have at least one (1) year of supervisory experience.

LICENSES: A valid commercial driver's license is required to drive College-owned vehicles and the ability to be insured under the College's authorized driver's policy. Must have the ability to maintain a commercial driver's license (CDL), Class C, with the necessary endorsement(s) to drive a 28 passenger shuttle bus.

PHYSICAL REQUIREMENTS: Must be able to stand, walk, bend, climb, push, pull, stoop, twist, stretch, and lift up to 25 pounds from the ground to waist level without assistance. Must be able to sit for prolonged periods of time. Must take and successfully pass a physical agility test and drug test after job offer and prior to hire. May be subject to random and post-accident drug testing.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.

  • Demonstrate effective leadership skills to supervise, facilitate, motivate and inspire a highly diverse group of employees.
  • Must have the ability to interpret maps, directions, and instructions.
  • Knowledge of state, county, and federal laws that pertain to transportation and transit.
  • Operate the College's vehicles safely for campus-related work and meet all insurance-related requirements.
  • Must be able to establish daily priorities.
  • Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
  • Demonstrate effective, accurate and clear communication with excellent verbal, written, interpersonal, reading, phone, and customer service skills.
  • Be respectful and courteous to coworkers, customers, visitors, managers, law enforcement and others. Communicate clearly and professionally.
  • Follow all written and verbal instructions, asking questions as needed for clarification of tasks/duties/assignments.
  • Use exceptional organizational and time management skills to complete work with accuracy and a keen attention to detail.
  • Must wear uniform and safety personal protective equipment as required.
  • Must be able to understand and follow basic instructions in English, both orally and written.


REQUIRED HOURS: The regular hours for this full time position are 40 hours per week, 5 days per week, on a variable schedule. Overtime, holiday, weekend and evening work hours will be required. Regular hours may vary due to needs of the College or division. Must be willing to work a flexible schedule. This is a 9-month position.


This is a non-exempt position.

This is a regular, part-time position.

This is a benefits-eligible position.

Supervisor - AB1825: Yes

Mandatory Reporter - CA Penal Code: No

Responsible Employee - Title IX: Yes

Campus Security Authority - The Clery Act: Yes

Required On-site or Remote Personnel: No

IPEDS Category Job Code: 53-0000 Transportation and Material Moving Occupations

Physical Requirements: Moderate (up to 30 lbs.)

SUPERVISORY RESPONSIBILITY: Under the direction of the Associate Vice President for Facilities Management and Capital Projects, this includes and not limited to, coordinates, schedules, and inspects Shuttle Ambassadors work.

GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times. A uniform is required and will be provided.

BACKGROUND CHECK: The successful candidate will be required to undergo a full consumer background check. This position will require the successful completion of a post-offer physical agility test. Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.

ADA/OSHA: This job description defines the essential or fundamental job duties of this position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Duties and responsibilities can change and develop over time, accordingly the College reviews job description on a periodic basis and may make changes of business necessity.

AT-WILL EMPLOYMENT: Employment with the College is "at-will" meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. There is no agreement express or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause. The President is the only person who can modify or alter the at-will employment relationship.

Claremont McKenna College hires and promotes individuals on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic characteristic or information, military and veteran status, or any other characteristic protected by state or federal law.  Inquiries may be directed to the Director for Human Resources, 528 N. Mills Avenue, Claremont, California 91711-4015, (909) 621-8490.  All applicants must complete and submit an online application to be considered for an open position.

Employment is contingent upon new employee providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States, applicant's acceptability for positions requiring use of a college vehicle is contingent upon a driving record acceptable to the College's automobile liability insurance. Promotion from within is encouraged whenever qualified employees of Claremont McKenna College are available. Interested employees of the College are urged to contact the Office of Human Resources if qualified for any open position. Please do not contact departments directly.Disability Accommodations                                                                                    In compliance with applicable laws ensuring equal opportunities to qualified individuals with a disability, CMC will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual (applicant or employee) with a disability if the disability affects the performance of essential job functions, unless the accommodation results in an undue hardship for the College. Employment decisions are based on the merit and not an individual's disability.               An applicant or employee who requires an accommodation should contact the immediate supervisor and the Human Resources Office. If multiple accommodations are identified that do not pose an undue hardship for the College, the selection of an accommodation will be at CMC's discretion. To request disability accommodation for any part of the application or hiring process, please contact Human Resources at (909) 621-8490 or for assistance.

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