Service Technician
SES

Job Info

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STANLEY Healthcare, now Securitas Healthcare and part of Securitas, empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers' long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at stanleyhealthcare.com.

We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don't just join us but add to us.

Position Summary

The Service Technician will be based remotely and live in the California metropolitan vicinity primarily supporting the Western region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site installation and support to clients using STANLEY Healthcare products. Will be responsible for installing low voltage systems that are used in long-term care healthcare facilities. Understanding of network connectivity and software configuration troubleshooting will also be necessary. Will be required to provide training on products to end-users as needed.

Job Functions

Due to customer requirements and the CMS mandate, STANLEY Healthcare is required to make any offer of employment contingent on the new hire providing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an accommodation or exemption from the vaccine requirement

• Represent and support the Company in the field, through pre-sale site surveys, construction meetings, equipment installations, service work such as system inspections, troubleshooting, repair or replacement, and customer training, according to Company schedules, procedures, and standards.
• Perform administrative duties including writing facility visit reports, completing service or post-installation checklists, creating, and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicle
• Participate in an on-call rotation to help cover for emergency repairs on weekends or holidays
• This is a customer-facing role. The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
• Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.
• Knowledge of use and basic configuration or troubleshooting of PC systems required
• Must be able to use hand tools and operate basic handheld power tools
• Must be able and willing to work alone and stay in contact with the office as scheduling requirements change
• Must be able to lift up to 75 pounds in some instances
• Must be able to climb and stand on ladders for extended periods of time
• Required to stand in and crawl through tight spaces occasionally under extreme temperatures (attics, crawl spaces, utility access, etc.). Crawl space access may be as small as 16"
• Must have the ability to travel extensively, overnight, on a regular basis
• Must have the ability to obtain any required state licensing, which may include attending classes, reading/studying manuals, and passing necessary examinations.

Required Qualifications

• High School Diploma or GED
• Valid Driver's License with no restrictions
• 2+ years ofexperience with installing or troubleshooting low voltage systems including security systems, access control systems, door controllers, elevator controllers, relays, etc.

Preferred Qualifications

• Associates Degree in Electronics
• Wiring, cabling, and/or security or access control system installation
• Field service experience traveling to multiple customer job sites
• Some experience in customer training preferred
• Experience supporting or installing systems that use radio technology
• Experience with data networking

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

SESSBD

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