RESPONSIBILITIES:
Kforce has a client in Dublin, OH that is seeking a Service Operations Analyst.In support of this outcome, the SOC operates 24x365 to provide coverage across time zones and geographic regions. The SOC is always on duty. Members of the team are expected to occasionally assist with shift coverage outside their normal schedule in support of project and business needs.The Service Operations Analyst is expected to have the operational skills, the technical knowledge, and the supporting professional competencies to effectively work with other staff members and with external customers. The Service Operations Analyst must be able to collaborate effectively under stress and they must also possess very good verbal and written communications skills. Cross team collaboration occurs as needed, to ensure the availability and quality of systems and services. The product set changes rapidly in response to customer demand, so does technology generally. Members of the SOC must constantly be able to reinvent themselves and learn new things that are applicable to the core SOC business function.Core SOC functions align with the following Information Technology themes:Service Operations Analyst duties:REQUIREMENTS:
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