Service Nation - Member Experience Representative
EverCommerce Solutions Inc

Job Info

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Service Nation, an EverCommerce company, is seeking a Full Time Member Experience Representative to join the team! In this role, you'll act as the point of contact for inbound leads, outbound leads and onboarding new members. You will also perform various member support related duties to provide the best member experience.

You:

Nothing makes you feel better than making someone's day or solving someone's problem. A fast-paced day makes you feel energized rather than drained, and you're at your best when you're interacting with people. You love to dig in to a complex problem and come up with a solution.

Us:

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:

The EverCommerce team is distributed across North America, with more than 40 office locations in the U.S. and Canada. This role is remote. Our office is in Coppell near the north entrance of DFW. You will need to be located in the DFW area. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy weekly lunches, and collaborating with their co-workers.

What you'll be doing:

• Answer the phones quickly and professionally
  
• Call members to update credit cards
  
• Act as point of contact for our new and existing members
  
• Analyze customer feedback and develop new techniques to ensure customer retention
  
• Manage a high number of clients at different stages within the onboarding process with a sense of ownership and urgency
  
• Provide high-touch, efficient customer service to members using email, phone, and video conferencing applications.
  
• Schedule and complete online tours for new members.
  
• Follow-up with canceled members to win-back their business.
  
• Attend Company-sponsored events.
  
• Process online membership registrations
  
• Assemble and Send out Membership Packets
  
• Other duties, as identified and assigned.
  

Experience and Skills:

• One year related work experience required
  
• Technical software experience a plus, but not required
  
• Must be friendly, professional, and committed to creating long-term relationships with our customers
  
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
  
• Strong writing and phone skills.
  
• Critical thinker and a willingness to problem-solve
  
• A team player who performs well independently
  
• Ability to multitask, take direction and execute with precision
  
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  

Benefits and Perks:

• Competitive salary
  
• Robust medical benefits & 401k
  
• Public Transportation reimbursement
  
• Gym stipend
  
• Start with 17 days of PTO and your birthday off
  
• Snacks, lunches, and happy hours
  

Our cash compensation range for this role is $19-23/hr in DF & most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer that values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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