Service Desk Analyst
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client in Austin, TX that is seeking a Service Desk Analyst that will be responsible for troubleshooting and resolving issues. They are responsible for upgrades, maintaining, and expanding technology services in our rapidly growing company. This role acts as an escalation point for Level 1 resources. The Service Desk Analyst also assists with IT projects. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.Responsibilities:- Support users (remote and on-site) with technical assistance, network connectivity equipment diagnosis and troubleshooting of hardware and software
- Maintain and troubleshoot PCs and peripherals, x-ray and imaging software/hardware
- Escalate issues to internal subject matter experts and/or product vendors
- Develop an understanding of key office workflows and make recommendations to improve the processes with technology
- Assist with IT services projects and initiatives
- Provide training on an as-needed basis to employees and staff
- Provide on-call coverage during non-business hours
- Assist in deployment of new technologies and other related tasks
- Focus on quickly understanding the needs of any given office and builds strong relationships with practice managers and office staff
- Ensure implementation and continuous improvement of best practice procedures and processes including but not limited to: Patient relations and satisfaction; Practice reputation Talent hiring, managing, and development; Operational efficiency and performance
- Perform additional duties as assigned
REQUIREMENTS:
- Bachelor's degree in Information Technology preferred
- 3+ years of experience in information technology
- Dental operations experience preferred
- Ability to make strategic decisions within assigned scope of authority; exceptional critical thinking skills
- Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs
- Strong analytical and creative problem-solving skills
- Strong experience with Windows laptops and PCs
- Basic networking (TCP/IP, DNS, DHCP, etc.)
- Experience with Microsoft Office 2016
- Experience with monitoring system
- Ability to work independently and make independent decisions through detailed analysis and review
- Superior customer service skills
- Excellent listening skills
- Office environment
- Travel required <30% of the time
- Ability to lift 20 lbs
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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