Are you passionate about making a difference in people’s lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Fiber. We are dedicated to developing our employees for a career and future with us. Hargray Fiber is offering a career opportunity as a Service Delivery Customer Experience Leader!
General Description of Position:
To earn total customer satisfaction and loyalty by providing installation and repair services that exceed the quality and value expectations of our customers, employees, owners and the community. Responsible for supervision of all maintenance and repair of OSP cables and supporting network elements used to supply telecommunications services. Performs quality assessment of all plant types as needed and manages work activities related to preventive maintenance, splicing, troubleshooting, and repairs. Schedules team members and contract resources to ensure troubles, service orders, and plant issues are worked in a timeline manner. Responsible for leadership and direction for day-to-day performance while maintaining a high level of professionalism and cooperation between different departments and work areas.
Duties & Responsibilities:
Qualifications and Minimum Requirements:
EOE/Disability
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