Service Coordinator - Wallingford, CT
Abel Womack, Inc.

Job Info

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Service Coordinator

Wallingford, CT

Are you a master of multi-tasking who thrives in a fast-paced environment? Are your admin support skills second-to-none, and does problem solving and customer satisfaction come as second nature to you? If yes, Look no further!

Since our inception in 1922, Abel Womack has grown to become a well-established material handling industry leader, with 3 offices in the Northeast and partners throughout the U.S. E-commerce is on the rise, and we are uniquely positioned to help companies meet customer demand by providing top-quality warehouse and material handling solutions. We stand out because we pair more than 100 years of experience with innovation and tailored technologies to drive positive results.

We seek career-minded, customer-focused individuals to join our customer response center (CRC). If you have excellent customer service skills, top-notch workflow processing ability, are computer-confident, and want to work for a positive, established organization that values its amazing employees, then our Service Coordinator position might be the opportunity for you!

PRIMARY RESPONSIBILITY is consistent and professional processing of all customer requests for service, ensuring a high level of customer satisfaction is achieved. You'll interact daily with our field service technicians and supervisors to help meet customer demands, as follows:

• Assume responsibility for tracking service requests from inception to completion. This includes obtaining purchase orders, gathering equipment breakdown details and any other information necessary for call processing
• Communicate daily with service technicians regarding equipment breakdown calls and scheduled maintenance
• Assist in creating and distributing reports to Field Service Technicians
• Review Technician work orders and complete process in ERP system
• Accurately enter and submit daily time records for each technician
• Provide information and exceptional customer service coordination support to external customers, service technicians, service staff, service management, and sales team.
• Resolve common customer issues, principally through phone conversations with the customer, while demonstrating empathy and efficiency
• Identify opportunities for process improvement to enhance customer experience
• Perform other duties as assigned.

As a front-line representative of Abel Womack to our customers, maintaining a professional, positive relationship with customers will be essential to your success as a Service Coordinator.

REQUIREMENTS You'll be part of a well-trained customer support team, and Abel Womack will provide training to well-qualified applicants who demonstrate:

• High level of computer proficiency (MS Office)
• Solid organizational, interpersonal and communication skills (telephone, email and in-person)
• Ability to handle internal and external calls with precision and high level of customer service
• Ability to prioritize, multitask and independently manage internal and external workload
• Ability to view and analyze location/availability of multiple technicians simultaneously
• Ability to perform data entry quickly and accurately
• Willingness to work as a team player
• Positive attitude and well-groomed professional appearance
• Ability to identify lift truck components and material handling equipment a plus
• Experience in similar position as customer service coordinator preferred
• Must be able to successfully pass a pre-employment background check and drug/alcohol screening

To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here:

www.abelwomack.comcareers

Our tagline is discover the difference, because of our unique capabilities and philosophy. Come join our team and see how you can be the difference.

ABEL WOMACK is an Equal Opportunity Employer

Veterans encouraged to apply

Pay Range: $20 - $28 per hour

This job has expired.