Service Center Manager
Teachers Credit Union

Job Info

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Service Center Manager

We are searching for an experienced Service Center Manager. at our Valparaiso South Service Center. 
Valparaiso, Indiana

Essential Function

The Service Center Manager provides on-site leadership; motivation and direction for the service center staff, expands TCU's membership base and service center profitability building internal and new external relationships, both consumer and business related, as well as through community involvement. Additionally, the Service Center Manager ensures compliance with established internal controls, operational controls, and risk management as directed.

Primary Responsibilities & Duties

1. Responsible for the maintaining appropriate staffing levels, staff supervision, and on-going staff development motivation through consistent training, observing, coaching, and development activities.
2. Responsible for maintaining quality and professionalism of staff during their daily interaction with membership.
3. Responsible for cultivating and leading excellence in member service including embracing TCU directed tools and resources.
4. Responsible for growth and performance that aligns with TCU's strategic direction as measured by performance measures and goals, while utilizing and embracing TCU directed tools and resources.
5. Responsible for market development for Service Center through community involvement, business engagement, and formal/informal networking.
6. Evaluate market analysis, sales trend and other reports for market growth.
7. Responsible for ensuring procedures, processes and documentation are in accordance with Federal and TCU guidelines and regulations; as well as conducting regular audits.
8. Responsible for enhancing awareness of TCU in the communities of which it is a part, through involvement in TCU approved civic and community activities.
9. Responsible for effectively leading their Service Center and Team within an environment of evolving business practices and operating models.
10. Additional responsibilities assigned based on consistency in service and sales behaviors, scope of supervision, leadership, educational and certification accomplishments; as well as, team and project involvement.
11. Participate in continuing education as assigned.
12. Will assume additional responsibilities necessary for the growth of the service center, growth of TCU, and as assigned by Regional/District Staff.

Specific Skills

• Strong interpersonal skills
• Strong communication Skills
• Superior Member/Customer Service Skills
• Problem Solving Skills
• Effective Time Management Skills
• Strong Work Ethic
• Strong Decision-Making Skills
• Effective Motivational Skills
• Effective Strategic Thinking Skills
• Results Orientation
• Strategic Planning Skills
• Leadership Skills

Accountability

• Management of the team's sales performance in accordance with TCU's Sales Process
• Individual lending limit will vary.
• Directly responsible for sales performance, financial performance and profitability.
• Accountable for branch security, sound lending practices and maintaining the professionalism of the branch staff.
• Accountable for understanding and applying TCU policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).
• The Service Center Manager is the final branch authority in daily decisions and is accountable for such decisions.
• Management Goals as agreed upon with Supervisor.
• Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.

Minimum Requirement

•  High School Diploma required, Bachelor's preferred.
• At least 3 years of experience in financial industry, sales, or retail management.

Exempt

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

This job has expired.