Senior User Researcher

Job Info

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.  

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges. 

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care. 

Primary Function of Position:

The Sr. User Researcher will be conducting user-centered design research efforts for Intuitive Surgical. The researcher will work with internal and external resources to conduct, analyze, and report user research with the goal to inform design decisions. The User Researcher works closely with the human factors engineers, interaction/visual/industrial designers, clinical engineers, and product marketing to inform and guide development of Intuitive products and services, and ensure that those products and services are easy to use and safe. They conduct qualitative research to gain a deep understanding of users, uses and use environments; analyze and characterize usability considerations; conduct concept evaluations to realize the impact of design concepts on user workflow, behavior and performance; translate user needs into usability requirements; and develop new tools to measure UX and inform design. This role will report to our Manager of User Research, and is part of our Advanced Human Factors Team, which leads the development of data-driven user experience considerations, principles, requirements, and heuristics to inform early stage concepts and future technology innovation.

Roles and Responsibilities:

  • Perform all aspects of research studies including study design, instrument development, data collection (both desktop and in the field) and management, quantitative and qualitative data analysis, reporting and dissemination, and communication with partners
  • Create actionable insights for improving products and services based on results of internally and externally-driven research
  • Present results of user research throughout the organization.
  • Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
  • Support the implementation of new technologies and systems to support user research
  • Analyze and characterize usability considerations, including physical, cognitive, social and organizational aspects of human factors that influence performance while interacting with Intuitive products.
  • Draft usability requirements.
  • Develop, integrate, and apply tools to generate UX metrics and human performance data to inform concept development.
  • Reinforce a human centered design approach across the organization.
  • Represent the Human Factors function on core teams for projects.


Skill/Job Requirements:

  • Minimum Education: BS in Human Factors Engineering, Cognitive Psychology, Computer Science with human-computer interface (HCI) emphasis, Human Centered Design, or related field. MS preferred.
  • Minimum 6 years relevant User Research experience. Hardware product development industry preferred.
  • Experience in medical device, or similar regulated industry, a significant plus
  • Ability to conduct user research studies in diverse populations demonstrated by a portfolio of designing and executing research studies (ideally in Health Care).
  • Ability to conduct traditional and rapid cycle evaluation of products (e.g. prototype testing, usability and user experience testing, and feasibility testing) within and beyond the lab (experimentally evaluating services, products, or tools in the field).
  • Experience with data collection tools, e.g. Qualtrics.
  • Ability to analyze and synthesize large quantities of qualitative and quantitative data using QDA software and statistical software (e.g. NVivo, atlas.ti, SPSS/SAS/Stata/R).
  • Superior ability to write accurate, clear, and concise protocols and reports in a timely manner.
  • Excellent verbal communication and presentation skills.
  • Ability to interface with customers and consultants in a highly professional manner.
  • Ability to work with and across various groups and levels of management within the organization, including other engineering groups, marketing, clinical engineering, and design. Excellent collaboration skills.
  • Ability to change elevations quickly as well as an appetite for fuzzy front-end development.
  • Ability to travel internationally, as well as domestically (up to 40%).

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.  

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. 

Shift : Shift 1 - Day

Travel : Yes, 25 % of the Time

Travel Requirements: Yes, 25 % of the Time Shift: Shift 1 - Day

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