Description
The Senior Policy Administration Professional creates, reviews, and maintains catalog of company policies and procedures. The Senior Policy Administration Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Senior Technical Writer
About Author by Humana
Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life - how they stay connected, shop, book travel and manage their finances. Technology innovation has enabled these experiences. Consumers should expect, and will demand, the same personalized experience for managing their health. To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, Humana has created a new business focused on the whole health needs of seniors. Associates in this new business segment (Author by Humana) are creating a customer-back experience designed to foster a trusting relationship with seniors to help them achieve their best health. Author operates independently with a 'startup-like' mentality, and the enthusiastic support and backing of Humana and its board, with the goal of changing the healthcare industry from managing transactions to supporting a member's whole health.
We are seeking individuals who are passionate about solving big problems in healthcare for seniors. As a member of the Author team, you will have the opportunity to bring your "A game" to work every day to improve the lives and health of the seniors we serve.
The Role
The Technical Writer, residing on the Organizational Effectiveness Team, will define and develop a cohesive system of knowledge documents, guides, learning materials and communications to help our frontline service associates meet the needs of our Author Members and Providers.
The role will steer best practices in technical, process and human-centered writing for Author by Humana. They will collaborate with frontline service leads and subject matter experts across the Health Care Team, Operations, Product and Technology to define evolving needs of end users and the business.
Responsibilities
The Technical Writer will:
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