Senior Technical Consultant - Cybersecurity
HelpSystems LLC

Eden Prairie, Minnesota

Posted in IT


This job has expired.

Job Info


RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

Senior Technical Consultant

HelpSystems is looking to add a Senior Technical Consultant to the team. The Senior Technical Consultant's primary role is to contribute to the successful delivery and completion of Managed File Transfer (MFT) projects that involve technical subject matter. This role will work as part of a team of technical consultants by providing skilled technical consultation, implementing technical solutions, assisting customers in translating business requirements into technical requirements, and providing training to customers regarding MFT and its' relation to the customer. This is a hands-on technical position that requires a flexible, motivated, self-directed individual with strong problem-solving skills who can comfortably communicate directly with executive levels as well as engineering personnel at customer sites.

KEY DUTIES

·         Deliver complex software implementation projects from contract acceptance through to Go Live.

·         Guide customers through best practice processes to help ensure successful adoption of solution.

·         Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.

·         Configure and document software settings and deployment architecture to meet HelpSystems and customer requirements.

·         Resolve any identified issues or concerns related to the software implementation.

·         Document and escalate complex issues to Support.

·         Interacts with customers regularly to schedule work, provide project updates, clarify requirements, and answer questions about the project or products.

·         Often delivers product training. Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers.

·         Builds strong customer relationships that encourage additional services work with customers.

·         Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.

·         Provide communication of task status to the customer and to the Manager of Professional Services through regular status reporting and other presentation vehicles.

·         Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.

BASIC QUALIFICATIONS

·         A four-year degree is preferred however equivalent work experience and accreditations will be considered

·         2+ years of experience implementing and providing services on related software

·         Confident and positive attitude in facing complex organizations and processes.

·         Strong analytical and problem-solving skills with high attention to detail and quality.

·         Effective interpersonal and professional communication skills, both verbal and written.

·         Builds strong customer relationships through responsiveness and expertise.

·         Strong organizational and time management skills.

·         Ability to effectively handle multiple projects and responsibilities. 

HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!

Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well….

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status.


This job has expired.

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