Senior Software Engineer
CyberCoders

Sandy, Utah

Posted in Retail


This job has expired.

Job Info


Senior Software Engineer If you are a Senior Software Engineer with experience, please read on!

We are the worlds #1 cloud native customer experience platform based in Sandy, UT and are looking for Software Developer to join their rapidly growing team! They're a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with them to transform and elevate every customer interaction.
What You Will Be Doing Scope and Responsibilities:

-Receive customer enquiries troubleshooting issues and resolving them with maximum customer satisfaction.
-Take full ownership on customer cases, monitor for correct and timely feedback.
-Document and track all issues, service requests and enquires in the appropriate system.
-Administer client accounts; amending profiles or permissions; providing usage statistics when required. Running usage reports.
-Establish familiarity with various content sources to assist users with queries.
-Maintain good relationships with third party companies who provide additional client support

Key Challenges:
-Keep good customer communication, help in professional manner to collect the needed information and proper escalation to higher team.
-Be able to resolve remote customer issues, configuration and basic problems.
-Maintain the KPI which is part of the customer support targets.
-Be mindful of all contractual client SLAs, aiming to exceed them at all times.
What You Need for this Position Requirements

Experience: 4 to 7 years
This role requires working regular shift pattern. Cover for US and UK public holidays is also required but time off in lieu will be given.
Experience with customer support in following areas:
Linux/Unix
Windows server OS (2008 & above)
SQL database
Web application
AWS
Scripting
Some experience of online databases (such as World-check, Dow Jones Risk & Compliance, Factiva) is an advantage.
Strong troubleshooting and problem solving skills
Excellent communication / interpersonal skills
Team Player - ability to work well in a close team environment
Able to work independently, making own decisions.
Customer support experience, international is advantage.
Good communication skill in writing and verbal. Ability to explain and clarify issues and resolutions.
A strong aptitude for investigation, analysis and problem solving.
Ability to handle constantly changing flow of traffic; remain productive during slow times by actively seeking to assist colleagues within Customer Service or other functions, ability to multi-task effectively during busy times, exercise patience and professionalism during stressful situations

- Java
- Spring
- Spring Boot
- GCP
- AWS
What's In It for You They are offering competitive base pay, Full Health plan package, 401k with employer match, PTO and much more!
So, if you are a Senior Software Engineer with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Sean Westhorpe
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


This job has expired.

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