Senior Service Offering Management Engineer (Work at Home \/ Virtual Optional)
Humana

Louisville, Kentucky

Posted in Insurance
5 days ago


Job Info


Description

The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Service Offering Management Engineer assesses the impact of change on service quality and SLAs. The service-level management process is in close relation with the operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

  • Bachelor's degree
  • 5 or more years of technical experience
  • Experience assessing the impact of change on service quality and SLAs.
  • Experience establishing metrics that can be monitored against a benchmark
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications

  • Master's Degree
  • Experience with ServiceNow reporting module
  • Experience with SDLC.
Scheduled Weekly Hours

40



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