Senior Service Desk Specialist
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: Roseville,CA,United States |

The core focus of this position will be:

• Provide customer training and support via webinar / webex, phone calls, email and ticketing systems such as; create new accounts, update user roles, etc.
• Lead scheduled trainings and on-board new customers for ECaTS reporting products
• Participate in audits, customer reviews and other meetings as needed
• Provide training and support for Power Metrics Advanced 'Viper' Call Handling
• Work closely with the Intrado Customer Help Desk team to solve customer issues
• Develop training documentation for customers as needed
• Other duties as assigned

Education

• High school diploma or GED required
• Associate's Degree from an accredited college or university in computer science, MIS, or a related field is preferred, however equivalent work experience in a similar position may be substituted for educational requirements

Experience

• 3 or more years of experience in a help desk or technical position required
• Experience with ticketing systems such as ServiceNow or similar preferred
• Excellent presentation skills and the ability to effectively communicate with customers and deliver training required
• Strong working knowledge of O365 required
• Experience with Team Foundation Server, SmartSheets, Sharepoint and SQL
• Experience in a public safety, 9-1-1, or 24/7 environment preferred

This job has expired.