Senior Operations Manager, Precision Animal Health

Kalamazoo, Michigan

Posted in Pharmaceuticals

This job has expired.

Job Info

Location: Kalamazoo, MI preferred / Open to U.S. Remote

Role Description

The Senior Operations Manager actively manages key functions within the PAH business aligned to strategic and commercial goals. Leverages role within the business and in the PAH Leadership Team to provide guidance on commercial and operational management to defined business goals. Supervises billing functions across PAH services. Supervises quality functions governing the Genetics laboratory including support for relevant accreditations and maintenance of quality management systems. Coordinates at a high-level all activities of the PAH Leadership Team and tracking of defined strategic priorities and projects.


The major job duties will include but are not limited to:

  • As a member of the PAH Leadership team, provide operational insight and strategic thinking to assist in high level decision making
  • Manage a team of exempt and non-exempt colleagues
    • Ensure administrative tasks such as timecards and time-off requests are completed.
    • Ensure regular one-on-one meetings are undertaken to review performance and ensure the business is supporting their needs and development plan.
  • Coordinate operational aspects of the PAH Leadership Team including driving the agenda for recurring meetings and project management activities aligned against strategic and operating plan objectives
  • Develop, implement, and maintain management and KPI dashboards and scorecards
  • Proactively analyze and interpret commercial and operational trends in the business to identify strategies and tactics to enhance performance
  • Develop presentations for senior management on Forecasts and Operating Plan. Responsible for presenting to broader PAH groups as needed at PAH town halls, lunch and learns, etc.
  • Serve as a subject matter expert representing the PAH business within interdisciplinary committees and sub teams across Zoetis as assigned
  • Quantify the business case associated with proposed investments in the business, influence senior leadership in Finance and associated functions to gain endorsement of prioritized projects, and actively monitor business and financial impacts of capital allocation strategies.
  • Assist in management of internal business partner relationships including Finance, Technology & Digital, Legal, and Human Resources
  • Responsible for routine management reporting (daily, monthly, quarterly, YTD) and its variance analysis for actual results versus plan, forecast, and prior year.
  • Lead, in collaboration with PAH department heads, the preparation of budgets and forecasts. Ensure strategies are in place to meet Operating Expense targets and track Operating Expenses against the Budget/Forecasts
  • Responsible for controlling expenses and costs, including (but not limited to), contracts, purchases, POs, and vendors
  • Lead continuous improvement of operational processes related to the PAH Business in the context of Quality Management Systems.
  • Management of the billing and quality teams. This includes guiding/assisting direct reports, promoting colleague development, performance monitoring, time tracking and other people management-related tasks
  • Lead, in collaboration with other LT members, initiatives designed to enhance customer experience and satisfaction


  • Bachelor's degree in Business Administration or related field is required
  • MBA is preferred

  • Minimum 6 years of relevant operations, financial management, and analysis experience.
  • Experience in Quality Management is a plus.
  • Excellent computer literacy in Microsoft Applications such as Excel, Access, and PowerPoint.

  • Excellent quantitative, analytical, problem solving, and decision-making skills.
  • Ability to handle multiple tasks effectively.
  • Excellent verbal and written communication skills.
  • High-energy, self-starter who has the ability to function autonomously.
  • Strong time management skills and the ability to function effectively in a fast-paced environment.
  • Demonstrated ability to adapt to changing priorities and the ability to seize ownership and drive tasks to completion in a timely and efficient manner.
  • Organized, detail oriented, and proactive.
  • Ability to build and lead highly effective teams capable of consistently delivering high quality support to customers and colleagues, including responsibility for coaching, assessment, and development of direct reports
  • Experience in analysis of financial data and KPI's

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

This job has expired.

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