Senior Manager Quality
Caterpillar

Job Info

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Career Area:
Manufacturing
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It's More Than a Job, it's a Career - YouTube

Job Summary:

At Caterpillar's East Peoria, IL facility, we manufacture and assemble Track Type Tractors. In this role as a Senior Manager Quality, you will report to the Director Manufacturing Operations and will be primarily responsible for analyzing customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards. As a member of the Quality Management team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can't wait for you to join the team!

What you will do:

• Developing, implementing, monitoring, and optimizing quality assurance processes to ensure final products and services are compliant with quality standards and regulatory requirements.
  
• Gathering and understanding client requirements, defining product or service specifications, and ensuring that their expectations are met to ensure high customer satisfaction rates.
  
• Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.
  
• Manage process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.
  

Degree Requirement :

• Bachelor's Degree in Engineering, Manufacturing or related program - in lieu of degree, 20+ years' experience in quality or manufacturing roles
  

What Skills you will have:

Planning: Tactical, Strategic :

• Develops budgets (ABP, RBM), variable and period cost management, and budget monitoring

• Develops, refines, and communicates tactical plans for own responsibilities.
• Provides the right level of detail as input for strategic plan development.
• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
• Ensures attention to the detail and dependencies of existing departmental-level plans.
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Ensures the planning process is integrated with the overall business plan.

Quality Management :

• Raises awareness of the impact of quality management on the bottom line.
• Works with organization's executives to establish appropriate approach to quality management.
• Directs development of quality guidelines, policies, and procedures.
• Assesses industry and marketplace for quality management best practices and tools.
• Consults on quality metrics, practices, guidelines, policies, and procedures.
• Monitors organization and industry experience, and identifies improvement opportunities.

Decision Making and Critical Thinking :
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Influencing :
• Achieves influence and impact even when holding a position contrary to the majority.
• Discards examples of persuasive arguments lacking substance or impact.
• Leads and presents collaborative assessments that persuasively influence decision makers.
• Advises on techniques to build rapport and commitment to common purpose.
• Determines and leverages the decision-making style of the individual or group being influenced.
• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Problem Solving :

• Robust skill with LEAN, CPI, and Quality

• Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.
• Trains others in the process of eliciting alternatives and assessing their impact.
• Orchestrates the resolution of high-impact and cross-functional problems.
• Successfully organizes problem solvers and stakeholders for high-impact problems.
• Predicts and explains long-term trends and implications for alternatives.
• Monitors industry for best practices and new techniques in problem-solving.

Quality Risk Management :

• Analyzes the advantages and disadvantages of various Quality Risk Management models.
• Coaches others on how to effectively mitigate risks associated with quality.
• Consults on quality risks metrics, practices, guidelines, policies, and procedures.
• Designs awareness programs and campaigns for mitigating cross-functional quality issues.
• Leads crisis management team to determine the severity of crises and initiates appropriate response actions.
• Supervises the documentation and evaluation of Quality Risk Management processes.

Manufacturing Standards, Procedures and Policies :

• Exposure to and knowledge of product groups, key suppliers, and dealers, to understand business capabilities, and critical success factors to sustainable partnerships.

• Manufacturing experience in areas such as factory operations, manufacturing engineering, LEAN, supply chain, quality.

• Consults on development and implementation of cross-functional standards.
• Participates in the development of organizational policies and practices.
• Develops and uses control and monitoring mechanisms for adherence.
• Collaborates with other functions on establishing and documenting joint standards.
• Participates in defining architectural principles and standards for organization.
• Ensures communication vehicles are effectively informing affected areas and employees.

Root Cause Analysis (RCA) :
• Leads the implementation of structured approaches to investigate a vast range of problem types, determine causes, and find resolutions.
• Mentors others in determining which situations are candidates for root cause analysis.
• Facilitates choosing one of multiple approaches to resolution; helps weigh relative resource expenditures.
• Consults on figuring out the root cause to a complex problem or situation.
• Oversees situations where the removal of the cause entails more resource expenditure than dealing with the symptom.
• Creates and fosters an RCA-friendly culture and environment; helps instill a "non-punitory" policy towards problem identifiers.

Additional Information:

The primary location for this position is East Peoria, IL

Domestic relocation assistance is available

This position may require 10% travel

Sponsorship is not available

This posting will close at midnight on April 25, 2024

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
  
• Annual incentive bonus plan*
  
• Medical, dental, and vision coverage
  
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  
• 401k savings plan
  
• Health savings account (HSA)
  
• Flexible spending accounts (FSAs)
  
• Short and long-term disability coverage
  
• Life Insurance
  
• Paid parental leave
  
• Healthy Lifestyle Programs
  
• Employee Assistance Programs
  
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)
  

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
April 10, 2024 - April 25, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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