Senior Manager of Medical Operations
Veterinary Emergency Group

Job Info

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WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

WHAT WE'RE LOOKING FOR

We are looking for a leader who can join our Medical Operations and Quality team to focus on critical strategy and operational projects. They will work with many stakeholders to develop an in-depth understanding of our business and the role that medical operations leaders play in improving everything from customer and patient outcomes to VEGgie engagement and retention, to financial and operational performance.

Entrepreneurial Spirit:

• You think big picture while executing details
• Intrinsically motivated, curious, and eager to learn
• A critical thinker and problem solver
• Proficient in budgeting, forecasting, and logical decision-making

Strategy and Execution Pro:

• Skilled at defining and navigating trade-offs in a logical way
• Able to analyze various types of data including financial, clinical, and operational analytics for informed decision making
• Translates complex ideas into simple, actionable plans and goals
• Leverages complementary skills and perspectives to achieve shared objectives

Collaborative and Confident Team Player

• You are organized and able to hold yourself and others accountable
• Skilled at engaging and rallying diverse stakeholders from across the business
• Comfortable pivoting as needed based on feedback
• Dedicated to driving key medical strategic projects to completion in partnership with regional teams

RESPONSIBILITIES

Strategic Initiatives and Planning:

• Collaborate with leadership to create a 2-3 year operational and strategic roadmap for the Medical Team
• Work with the Strategy Team to conduct reviews to identify the Medical Team's strengths and weaknesses
• Set goals with Medical and Operations Leaders that align with VEG's broader strategic plan
• Create processes and systems to put our plans into action
• Collect data to measure implementation success to inform continuous improvement
• Develop, track, and evaluate OKRs and goals for the Medical Team
• Stay informed about industry trends and competitors in the veterinary field to guide strategic planning

Data-Informed Decision making:

• Utilize qualitative and quantitative information to guide decisions, iterate and improve upon current medical initiatives. and identify new opportunities addressing unmet medical, quality, and patient safety needs
• Monitor medical quality and patient safety trends across VEG to identify improvement opportunities
• Collaborate with Solutions & Insights Team to enhance medical performance reporting and quality metrics which can be actioned upon
• Define criteria for successful outcomes and ROI for Medical Operations initiatives and adjust focus and resources accordingly

Operational Excellence:

• Manage operational cadence for the Medical team, including meetings and communications
• Collaborate with the VP of Medical Operations & Quality to lead Monthly Business Reviews and take ownership of planning and preparing for these meetings
• Assess operational programs to ensure impact is sufficient

Driving Team Performance:

• Assist Regional Medical Directors (RMDs) with strategic planning to prepare for their visits with Market Owners (MOs)
• Support and monitor RMD execution and performance (medical initiatives, stakeholder management)
• Develop systematic approaches for RMDs to partner with MOs to enhance overall team performance

WHO YOU ARE

• Bachelor's degree, MBA preferred
• 5+ years of work experience in strategy, analytics, or operations
• Comfortable in a start-up environment
• Alignment with VEG's mission & core values
• Exceptional communication, problem-solving, and organizational skills
• High degree of confidence using Google Suite (Google Sheets, Google Slides) for analysis and communication in the workplace
• Adept at working with a variety of stakeholders
• Loves animals and wants to be a part of a company that loves animals and the people who care for them
• Desire to be a present, hands-on leader which includes working at our headquarters in White Plains, NY at least 3 days a week when not traveling for work
• Willingness to travel up to 20% of the time to VEG hospitals

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

BENEFITS

• Pay Range: $100,000 to $150,000 per year
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

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