Senior Manager - Customer Engagement
Siemens Medical Solutions USA, Inc.

Job Info

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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Head of Customer Engagement to create meaningful and consistent touchpoints with our customers globally, ensuring we understand their needs and facilitating engagement in partnership with our teams to engage them in dialogues around current and future solutions.

Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Head of Customer Engagement, you will be responsible for :

• Ensuring our Siemens Healthineers Customer Experience and Innovation Centers provide a consistent experience for our customers globally. This will include completing development of the innovation centers as well as working with franchise and regional partners to develop content
  
  
• Working with regions to identify customers and curate experiences to highlight how Siemens Healthineers is innovating our solutions to address their pain points.
  
  
• Partnering with our Siemens Healthineers partners to ensure ultrasound is represented in global customer experience centers.
• Creating strategies and plans to incorporate ultrasound into the international tradeshow experiences for customers

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Understanding of customers and their imaging needs and how Siemens Healthineers ultrasound can address those needs through systems, software, service and commercial solutions
• The ability to create dynamic and memorable customer experiences in physical settings such as headquarter and manufacturing tours and large tradeshows.
• Partnering with sales to tailor presentations and engagement to build trust and partnership with customers around the globe.
• Working with established corporate brands to teams to ensure ultrasound solutions are supporting the brand and complementing the larger strategic offerings.
• Working with global teams across cultures and time zones to collaborate for the best customer experiences.

Required skills to have for the success of this role

• Bachelors degree or equivalent experience
• Minimum of 5-8 years of congress, meeting and event planning for large customers bases
• Ability to thrive in a dynamic work environment and manage the planning and execution of multiple initiatives
• Ability to travel 20% - 40%

The pay range for this position is $150,000 - $170,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 15% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html ( add regional link as needed)

This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

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