Senior Global Product Manager- Customer Portal

Irving, Texas

Posted in Manufacturing and Production

Job Info

Location: This role can be located anywhere in the US.

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

Are you a motivated, self-starter who thrives in an environment where you can lead initiatives to drive growth or change? If you have a passion for customer-facing applications, web development and digital strategy, then consider this opportunity to implement projects which will advance a B2B company's omnichannel experience and goals for an audience whose reach extends around the globe.

Kimberly Clark Professional is looking for an experienced Sr. Global Customer Portal Product Manager to join the global marketing technology team. You will be actively driving the vision and strategy for KCP's portal product development lifecycles and the portal platform/application ecosystem capability enablement. This role requires significant collaboration, attention to detail, mature interpersonal and professional skills, flexibility, ability to meet project timelines and budgets, and an appreciation for craftsmanship. If you know software/web development and want to play a bigger role in the work you do, drive innovative back-end/front-end functionality, collaborate globally and see your work deliver results like never before, apply today to ignite your passion and realize your potential.

This role will drive the development and experience of KCP's customer portal and supporting application ecosystem. Responsibilities will include driving the customer portal development roadmap, project intake with business / customer stakeholders, requirements scoping, and directing resources for major features projects, minor requests, and bug fixes. This role will also partner with our engineering team partners to enable on-time delivery for portal's product development and collaborate on technical project planning, backlog prioritization and sprint / release project schedules.

Daily responsibility will also include directing team members thru various stages of product lifecycle for the customer portal product including project brief, concept, requirements scoping, UX, design, development, testing, deployment, and retrospectives. This person will also be accountable for communicating with internal stakeholders customer portal's performance and progress, that digital initiatives are completed on schedule, within scope and budget, and manage the SDLC from ideation through deployment.

The Customer Portal Product Manager will report directly to the Global Director, Marketing Technology, and will play an integral part in the future growth of the global customer portal and user experience for customers and internal stakeholders. This role will directly manage a team of up to 2 roles including a Business Analyst and a Support/Operations Lead. This role will work with a matrix of global and regional stakeholders across marketing, sales, customer care and IT to align teams to the portal's project planning, scheduling, risk management, scope management, internal and external communications, and status reporting. The ideal candidate will have 10+ years of experience managing initiatives for a B2B or B2C website, customer hub/portal or other customer-facing applications.


  • Work closely with Global CX and Marketing and Marketing Technology leadership to manage the overall global customer portal as a product, including feature development, roadmap, backlog of feature requests and implementation plan

  • Managing a product through the entire product lifecycle and develop action plans to address technology issues hindering marketing strategy and objectives

  • Lead product development estimation and integration sessions; report to marketing leadership regularly site development to show progress toward and impact on projects or goals

  • Drive day-to-day project prioritization and sprint planning/grooming with application engineering teams

  • Proactively identify, prioritize and drive resolution for project issues

  • Actively address ambiguity and change in the product backlog

  • Ensure portal's layout/user interface implements standard HTML/CSS best practices

  • Collaborate with engineering team the compliance and uptime for key integration of datasets from various back-end services and databases

  • Gather and refine specifications and requirements based on business and/or technical needs

  • Manage the implementation of customer portal's projects with internal teams and third-party vendors to ensure successful completion within appropriate budget guidelines and project timeline

  • Work closely with stakeholders across the company to align strategies, roadmaps, dependencies, and releases with business priorities for maximum impact

  • Collaborate with Marketing, UX, Creative Services/Design, Engineering, Sales, Product, Legal, and Customer Services to rapidly conceptualize, prototype, market validate, and launch new product ideas and innovations.

  • Create business cases to be prioritized on the roadmap and collaborate with the engineering, design, marketing, and sales teams to build business cases, requirements/services, and determine the best technical implementation method and schedule. Making thoughtful tradeoffs to balance quality, customer value, and schedule.

  • Effectively create user stories, UX/front-end requirements, back-end/functionality requirements, and testing acceptance criteria for project Confluence & JIRA documentation

  • Ensure requests, customer portal's feedback and leadership prioritization are integrated into the product planning and development processes as well as vetted through (where applicable) VoC, User Experience and User Research Teams

  • Use data and analytics to identify opportunities to improve user experience, service quality, efficiency, and effectiveness for the site

  • Define measurable goals and KPIs, set priorities and manage a backlog of features and functionality; work with engineering, design, and QA to meet those requirements.

  • Drive planning and vision refinement sessions with business, design and engineering teams; gain support for your product vision through influence and collaboration with peers, partners and business stakeholders

  • Support user acceptance testing for code deployments and helps to document issues across the customer portal; Support testing in DEV and UAT environments ahead of release to ensure feature enhancements and bug fixes are being delivered to spec

  • Monitor network conditions and assist with IT teams to troubleshoot service disruptions for the customer portal

  • Maintain a strong understanding of industry and enterprise-wide trends, staying up to date on emerging technologies and apply to daily work

  • Create and maintain software documentation for ongoing portal management/maintenance.

  • Direct the work of outside agencies or contractors to supplement internal development

  • Develop and communicate with product and development teams, and Sr. Leadership the business cases, product roadmaps, vision, and strategy.

  • Reporting on key performance indicators (KPIs) for global portal's performance, project roadmap milestones and customer/user insights

  • Identify customer needs and use information to define user personas, user stories, use cases, and product requirements for product features.

  • Design and conduct product discovery and optimization experiments using quantitative (A/B tests) and qualitative techniques.

Qualifications, Skills and Experience

  • Bachelor's degree in field with 10+ years exp. OR Master's degree in field with 7+ years exp. OR Doctoral degree in field with 6+ years exp.

  • Degree in Communications, Marketing, Information Science / Information Technology, Computer Science with relevant work experience

  • Experience delivering websites, customer portals/hubs or other marketing applications with responsive design

  • 5+ years working with project management tools, preference with AzureDevOps, JIRA or Confluence

  • Demonstrated ability to prioritize multiple projects with great attention to detail, time management skills

  • Demonstrated ability to work independently and autonomously while also being highly collaborative with an affinity for building relationships across teams including business partners, external agencies, and vendors

  • Experience working with multiple stakeholders to prioritize effectively while managing diverse needs of a growing business

  • Ideal experience includes working previously for a manufacturer or distributor in a product manager, product owner, engineering manager or solutions architect role

  • Experience interfacing with creative agencies/vendors

  • Experience of working in an AGILE environment

  • Strong attention to detail, analytical acumen and resilience under pressure

  • Experience with Sitecore or enterprise-level CMS (Adobe Experience Manager, Umbraco, Episerver, etc.)

  • Experience with back-end applications such as Azure, Angular

  • Familiar with integrating third party systems and customizing out-of-the-box APIs

  • Experience with commerce engines, preference with Magento

  • Worked with corporate IT infrastructure to resolve integration issues

  • Working comprehension of databases (SQL SERVER, Mongo DB, PIM) a plus

  • Experience with Salesforce CRM or Pardot a plus

  • Experience with Google Analytics or Adobe/Sitecatalyst a plus

  • A team player with high energy who is self-motivated, and performance/results driven

  • Relies on extensive experience and judgment to plan and accomplish goals

  • Ability to lead through ambiguity and is a creative problem solver

  • Flexible, versatile and copes well under pressure

About Us

At Kimberly-Clark, you'll be part of the best teams committed to driving innovation and growth. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform-so what can you do with that? There's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

Total Benefits

Here are a few of the benefits you'd enjoy. For a complete overview, see

  • Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

  • Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

  • Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

  • Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 for assistance. You must include the six digit Job # with your request.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.


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