Senior Director - Digital Production & Innovation & Technology
Gap

Job Info

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About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

The Senior Director leads an interdisciplinary organization comprised of digital content (site, email & app) and promotional event production as well as ecommerce innovation & technology initiatives for Gap. This cross-functionally adept leader will influence the digital pipeline through strategic and operational value creation across digital & promo content while overseeing pipeline milestones, timelines, and resourcing. This leader understands digital business results and can contextualize these results in guiding strategy and responsive levers to drive the business. Additionally, this leader is an expert in the digital and ecommerce space, consistently looking for opportunities to test, optimize, and innovate our customer experience. During critical site issues, this leader will partner with central teams to assess impact to the business and customer experience, bringing visibility to the Gap Leadership Team. This leader is responsible for providing executive level project management for enterprise level digital initiatives, utilizing technology, tools and operational knowledge to both influence and drive platform innovation and ecommerce growth. This leader will develop program plans, resource assessments and organizational recommendations to successfully support their team. The Senior Director will lead a team of Director(s), Managers and individual contributors investing heavily in their career growth and talent development with the brand and company.



This role is based out of the San Francisco office and requires you to be in the office on an occasional basis for critical in-person meetings and/or job duties that cannot be performed remotely. Pursuant to Gap Inc.'s policy, as of September 7, 2021, all employees who wish to enter Gap Inc.'s San Francisco Bay Area, New York, and Albuquerque office buildings will need to be vaccinated, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability or for a sincerely held religious belief.

What You'll Do

• Works directly with VP Digital Experience and Gap Digital LT to drive an intuitive, customer facing and busines driving digital experience.
• Responsible for overseeing the quality and accuracy of the end-to-end experience across all digital and promotional content.
• Thinks holistically about the total business, assessing impact of technical changes to the ecommerce experience. Is influential in driving decisions based on business & site analytics, resource capacity, and supporting the customer experience of the future via data + technology.
• Develops and maintains strong, collaborative relationships with members of Creative, Digital Brand Management, Editorial, Web Content Developers, Commercial Planning, Site Merchandising and Central (technology) partners to successfully lead digital execution of campaigns while identifying optimization opportunities across ecommerce experiences.
• Partners with Product Management in building roadmap and project plans for Ecommerce functionality, capabilities & testing, including relevant personalization tests and optimizations.
• Partners with VP Digital Experience and Gap Digital LT to develop and update strategic plans for the digital experience based on business priorities, industry trends and customer insights.
• Builds consensus with leadership and cross-functional teams on testing opportunities and priorities.
• Responsible for setting direction and goals across direct reports to meet ongoing business and technology objectives.
• Acts as career coach and mentor to all Digital Production team members.

Who You Are

• Creatively identifies solutions that meet business and customer needs, often influencing across Brand and Central teams.
• Provides clear and measurable expectations to team members and business teams.
• Leads by example, creating a positive, inclusive, and empowered work environment.
• Champions opportunities to drive business innovation and process change in support of the Gap Online LRP.
• Is a talent cultivator. Leads the growth and development of the team through career planning, leadership training and development, and regular talent assessment.
• Conducts regular touch-bases to foster open communication around progress, feedback, and expectations.
• 10+ years digital/ecommerce program and project management experience
• 5+ years managing large-scale digital and technical projects
• Strong attention to detail
• Ability to effectively influence cross functionally in highly matrixed organization
• Adept at workflow planning and prioritization tied back to business goals
• Thrives in a data driven, customer curious, results driven environment

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.

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