Salesforce Project Manager - Commerce Cloud
Slalom, LLC

Job Info

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Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 4th largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Salesforce Project Manager - Commerce Cloud

Who you are:

You are an extremely organized, self-driven individual with a "get it done" attitude and a passion to solve and collaborate around business and technology. You will be great with people and a strong leader who can manage Slalom clients and lead an internal team to help reach successful outcomes.

Responsibilities:

• Ultimately will be responsible for assuring delivery quality and for the successful delivery of the project.
• Will be able to manage the budget, timeline and resources and be the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plan.
• Drive resolutions to decisions and risks.
• Tracks project risk, issues and clears impediments. Creates mitigation plans and escalates as necessary.
• Ensures scope is completed per what is contracted and changes are flagged and estimated.
• Manages scope change discussions and negotiation and drives to final decision.
• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client's strategic direction and apply it to project team specific outcomes.
• Collaborate with teams to define and validate the functional and technical approach, strategy and deliverables for the project.
• Build client knowledge and credibility quickly.
• Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.

Qualifications:

• Bachelor's Degree or equivalent industry experience.
• Experience leading large, multi-work stream projects.
• Experience managing commerce solutions on Salesforce platforms, preferably Demandware and Cloudcraze.
• A Background in large integration projects with 3rd party vendors in the commerce eco-system.
• 5+ years of experience as a Project or Program Manager.
• Familiarity with business applications such as: Confluence, Jira, MS Project and Microsoft office suite.
• Client relationship managementand client consulting skills. Experience in all phases of product, software, and testing lifecycles.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Adaptable self-starter who is skilled at creating structure in ambiguous environments.
• Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement.
• Excellent verbal and written communication skills with audiences of all levels.
• Ability to actively identify risks, and drive action to mitigate and resolve issues.
• You embrace challenging situations and enjoy solving complex problems.
• Prior Consulting Experience (highly preferred).
• Understanding of Agile Methodology and Scrum.
• Strong problem-solving and leadership skills with the ability to speak to cross Cloud functionally in a fast-paced and rapidly changing work environment.
• Demonstrated skills in helping negotiate priorities and resolving conflicts among project stakeholders.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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