Sales Operations Support Specialist
Mohawk Industries

Job Info

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Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for a Sales Operations Support Specialist who can do more with Mohawk.

This position will provide RVPs and AE's with the daily support, performance data, tools, technology and training as a single point of contact to help them achieve their growth goals. The ideal candidate will provide the sales team with actionable business intel that delivers a competitive advantage in sales productivity, sales generation, improves the quality of the sale, and ensures that Mohawk Commercial increases market share.

What you'll do:

• Be the single point of contact for sales region responsible for intake of Account Executive/RVP enquiries and providing operationally sound and customer-focused solutions
• Drive sales productivity and accountability by assisting in the adoption of the CRM, sales methodology and development opportunities
• Coordinate and build collateral information and communications to provide sales with relevant information that supports their selling initiatives
• Identify key contacts within targeted accounts in each Account Executives territory. Vet and forward appropriate information in a timely and effective manner
• Platform, Application and Device Support - Train, Coach and share best practices to improve the comfort and confidence in our technology stack
• Provide sales team with analytics that drive actions and behaviors to support sales growth

What you have:

• University degree not required, but a 2-4 year degree in professional sales, business, accounting, finance, or related field preferred
• Experience working with Customer Relationship Management (CRM) applications
• Experience in delivering data and communicating meaningful metrics using Tableau, Power BI or similar data visualization tools
• Demonstrate intermediate to advanced proficiency levels in: Office Applications (Word, PowerPoint, Excel, Outlook), Business Intelligence tools and Business Writing
• A willingness to learn on the job and grow your career

What you're good at:

• Working collaboratively as part of a fast-paced team, with strong personal organization, poise and professionalism
• Communicating effectively with a wide range of individuals in written, oral and interpersonal form
• Ability to present to an audience of 10+ colleagues
• Listen intently, seek to understand and teach as required
• Interact with mid-level and senior management
• Know when to escalate issues

What else?

• Expect to travel occasionally
• While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We're located in a pretty great spot - check out this video to see what we mean

#LI-LH1

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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