Retail Operations & Risk Specialist
Commerce Bank

Job Info

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About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $20.45 - $23.80 (Amount based on relevant experience, skills, and competencies.)

The Retail Operations & Risk Specialist will support the branch networks ability to meet customer demands by providing operational support for the Retail Ops Centers of Excellence. This requires working with CBI Retail Ops, other Retail Ops & Risk Centers of Excellence, Market Operations Specialists, Personal Bankers, the branch management team, Group Managers and Regional Retail Banking Managers.

About This Job

The Retail Operations & Risk Specialist is primarily responsible to provide operational support to the operational Center of Excellence and market.

Essential Functions

• Provide appropriate support for the operational Centers of Excellence
  
• Receive and process all foreign currency orders and buyback
  
• Review and process Retail Check Fraud Packets
  
• Complete Retail account closure request by the Bank
  
• Process Duplicate Name Change Forms
  
• Provide support and assist branches with day-to-day questions and with Retail operational process, policies, and responsibilities
  
• Provide approvals up to the stated limit
  
• Recommend improvements to existing operational processes, policies, procedures, and training
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Intermediate understanding or ability to learn our Retail operations policies, procedures, and systems
  
• Ability to maintain a high degree of confidentiality
  
• Intermediate ability to research and find the root cause of the issue
  
• Demonstrate ability to work independently
  
• Ability to multi-task and prioritize effectively
  
• Demonstrate strong organizational skills
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Outlook, Word, and Excel
  

Education & Experience

• Associates degree or equivalent combination of education and experience required
  
• 3+ years Retail branch operations experience or related experience required
  

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Operations & Risk Specialist - Retail level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.45 to $23.80 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1906 W 43rd Avenue, Kansas City, Kansas 66103

Time Type:
Full time

This job has expired.