Retail Office Manager - LaSalle
Wsfs Financial

Job Info

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If you are innovative, dedicated and want to love where you work, then consider a career at WSFS Bank. At nearly 200 years old, we are the oldest and largest locally-managed bank and trust company headquartered in the Delaware Valley. We take pride in our culture of engaged Associates that bring to life WSFS’ mission We Stand For Service through our daily delivery of stellar Customer experiences. Because of this, we have been consistently ranked a Top Workplace in the region, and recognized as a Gallup Great Workplace.

WSFS Bank is currently seeking a Retail Office Manager in our LaSalle branch located in Philadelphia, Pennsylvania. The incumbent will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank strategy. The incumbent will provide day to day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations and consistent coaching and feedback.

The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance. This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

The schedule is a 40 hour work week, including Saturdays. This schedule can change at any time based on business needs. Salary is negotiable based on experience with potential to earn Retail incentives.

Minimum Qualifications:

• Must have a Bachelor’s degree or equivalent experience in retail banking.
• Must have minimum of 3-5 years of management or supervisory experience in a retail banking environment.
• Must have previous extensive business development experience with a proven successful track record.
• Previous experience in branch operations, including procedures, policies, control, and regulations is required.
• Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.
• Must have knowledge of financial fundamentals, including computation of interest and monthly payments.
• Strong coaching, development skills and a degree of creativity are required.
• Must possess a strong knowledge of teller operations and processing.
• Strong verbal and written communication skills and presentation skills are required.
• Must be proficient in basic computer skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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