Residence Life Coordinator Operational, Residence Life
Indiana University

Job Info

---

Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

Department Information

Indiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.

Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house approximately 13,000 predominately first year students in 14 traditional residence halls and 6 unfurnished apartment communities. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.

Job Summary

Department-Specific Responsibilities

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at Indiana University; and assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to CRM cases, emails, and phone calls.
• Prepares conference billings, guest housing receipts, supply orders.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment¿s office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely with in-center staff to co-supervise summer staff.
• Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors, and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems.
• Ensures data is accurate, complete, and up to date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

2 years in office environment, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Preferred

• Effective interpersonal skills
• Excellent organizational skills
• Demonstrates ability to maintain confidential information
• Demonstrates excellent judgment and decision-making skills
• Ability to simultaneously handle multiple priorities
• Maintains a high degree of professionalism
• Ability to work well with a wide range of people

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The employee must regularly move items up to 10 pounds, frequently move items up to 25 pounds, and occasionally move items up to 50 pounds with assistance The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

$17.00per hour

Salary plan and grade: PAA - 2HO
This is an CWA union covered position

Work Location

Bloomington, Indiana
This is an in-person position

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Residence Life

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

This job has expired.