This position is responsible for managing all operations and customer service-related activities of the builder centers in a given region. This includes recruiting, developing and measuring the performance of all operations and customer service employees.
*Manage multiple branch operations including the field service work of all field employees including contract workers in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals
*Manage the customer service function within those builder center locations, including order processing and delivery scheduling
*Work with the builder center team in the review of operations processes to ensure efficient invoicing and collections
*Recruit, develop and retain qualified operations and customer service teams at each builder center location
*Build and maintain effective business relationships with key vendors including outside vendor products such as counter tops, marble tops, customer items, and delivery partners (i.e., 3rd party carriers)
*Ensure that all operations remain in compliance with OSHA, state, and local regulatory agencies, and maintain safety programs that ensure the necessary safety training occurs and is in compliance with appropriate state and federal regulations
*Monitor and ensure compliance with company financial policies concerning general liability and workers' compensation insurance
*Accountable for facilities management including leases, repairs and maintenance
*Accountable for equipment management including all hardware, fax machines, copiers and computers
*Analyze reports and monitor department profitability
*Provide quality control feedback to manufacturing
This position is responsible for the management and supervision of all field operations managers and lead field superintendents and customer service managers and lead builder service representatives in the builder centers in a given region.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
Education and/or Experience:
*Bachelor's degree in operations management, logistics, general business or distribution management or related field, master's in business administration preferred;
*Minimum of 4 years of supervisory experience in recruiting, developing and retaining an effective operations team;
*Minimum of 5 to 7 years of field experience i.e., service, installation, managing subcontractors;
*Experienced in developing, implementing, and managing systems and processes with a focus on quality;
*Familiar with TQM and CIP theories and practices;
*Advanced computer skills including Microsoft products, specifically Excel, Access and Word;
*Excellent oral and written communication and organization skills; and
*Ability to build effective business relationships.
Ability to read, analyze, and interpret common and technical journals, financial reports, and legal documents. Ability to listen and communicate effectively with customers/clients in an effort to carry out responsibilities or respond to common inquiries from customers/clients, regulatory agencies, or members of the business community and public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
While performing the duties of this job, the employee is regularly required to sit, stand and walk; talk and hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to lift up to 40 pounds overhead.
Typical office and warehouse environment. The noise level is usually moderate to high. Significant travel around town with some out-of-town travel. Occasional weekend work and extended evening hours is required.
AN EQUAL OPPORTUNITY EMPLOYER
The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, age, religion, veteran status, marital status, sexual orientation, or gender; and it will comply with all applicable federal, state, and local discrimination laws. No person shall be denied employment solely because of any disability which is unrelated to the ability to engage in the essential functions involved in the position for which application has been made either with or without reasonable accommodations.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Posted about 5 hours ago
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