Quality Systems Manager
Johnson Controls

Job Info

What you will do

This position is responsible for ensuring that the JCNS Organization's Quality Management System conforms to internal, customer, ISO 9001, and regulatory/legal requirements.

The incumbent will play an integral role in the continued growth and improvement of the JCNS business through the modernization of the manufacturing and quality management system aimed at achieving first pass yields, on-time delivery performance, increased product flow / throughput and exceeding customer's expectations


  1. Ensure that the JCNS Organization's Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.
  2. Leads the effort to update, modernize and implement digital solutions for QMS related systems, procedures and transactions throughout the business.
  3. Develops and maintains key performance metrics and dashboard relative to the performance of the quality system.
  4. Reports on the performance of the QMS, including the need for improvement to senior management on a regular basis.
  5. Leads and provides QMS training as required.
  6. Manages and maintains required inspector and QMS related training requirements and records.
  7. Manages the document and change control system.
  8. Manages the non-conforming material system for internal and supplier discrepancies.
  9. Assists with development and release of procedures and standard work.
  10. Manages the corrective and preventative action system and performance.
  11. Manages and maintains records retention requirements and storage of records.
  12. Leads and manages the internal audit and layered process audit programs.
  13. Organizes and serves as the lead for customer, regulatory / third party accreditation audits.
  14. Reviews and approves engineering, product and process documentation and test results for completeness and compliance to requirements.
  15. Prepares required notifications and technical submittals to customers and internal contract program teams.
  16. Manages source inspection scheduling and coordination.
  17. Maintains the current status of approved suppliers accreditation status and performance.
  18. Manages and maintains the supplier survey process.
  19. Ensures the flow down of all applicable quality system and customer requirements to suppliers.
  20. Identifies and maintains the latest up-to-date requirements and changes in customer requirements, standards, and regulations/laws relative to quality management system and outgoing product quality requirements.
  21. Leads and participates on continuous improvement teams to reduce the cost of poor quality (COPQ), first pass yields, increase product flow / throughput and achieve on-time delivery performance.

22. Supports COPQ metrics and analysis for CI teams. Generates various reporting metrics for scrap and rework, and first pass yield

What we look for


  1. Bachelor's Degree in Engineering (Mechanical, Industrial, Aerospace, Metallurgy) or related discipline preferred.
  2. 5 or more years of manufacturing experience in heavy industrial, automotive, aerospace, or metal machining, welding and fabrication.
  3. Strong QMS knowledge and experience with ISO 9000, TS 16949, or AS 9100.
  4. Lead ISO 9001 auditor with strong customer and regulatory audit experience preferred.
  5. Proficient in personal computer capabilities in MS Office software, Minitab or other quality data analysis tools.
  6. Demonstrated problem solving, process capability, data analysis, measurement systems analysis, GD&T, and blueprint reading skills.
  7. Strong planning, organizing, and proven leadership / team building skills.
  8. Knowledge of Non -destructive inspection methods and applications preferred such as MT/PT/VT/ET/UT.
  9. Formal Lean and / or 6-Sigma training with significant demonstrated accomplishments.
  10. Demonstrated ability to organize, facilitate and lead product quality, process and system improvement teams.

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