Quality Assistant
Behavioral Health Network, Inc.

Job Info

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Calling all Quality Enthusiasts! Elevate your career as a Quality Assistant at BHN.

Dive into a Collaborative environment, where your dedication to perfection transforms ideas into impeccable realities.

The Quality assistant is responsible for supporting the tracking of quality metrics for the Community Partners care management program at BHN. The Quality Assistant works closely with various departments to perform and validate reports and dashboards based on quality requirements.

Your experience, knowledge and great skills will support the Care Management program with the following:

• Providing support to the program for quality assurance tasks and communication with stakeholders.
• Managing and runs reports, analyzes, and interprets data and communicates reports to program management and other required staff.
• Maintaining confidentiality of sensitive information.
• Collaborating with various teams and tracks items in progress.
• Attending scheduled meetings and reports completed tasks back to management.
• Maintaining entry of information into database for contracted vendor and other required programs.
• Cross-referencing database records against reports received from EMR systems and stakeholders for accuracy.
• Regularly checks database systems for changes and errors and makes corrections as needed, alerts supervisor and/or program management when errors are found and makes process recommendations to prevent errors.
• Assisting supervisor and program management with special projects as needed.
• Assisting in trouble shooting and problem solving as necessary.
• Assisting in training Administrative Support Staff and Care Management Staff on how to access and use database systems as needed.

Who are we?

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

What are we looking for in a Quality Assistant?

Qualifications/Requirements

• High School Diploma or GED required.
• Minimum 1 years' experience working in customer service required.
• Minimum 1 years' experience working in healthcare/insurance and data management required.
• Bilingual (English/Spanish) preferred.
• Excellent interpersonal and analytical skills.
• Excellent verbal and written communication skills.
• Must be detail oriented and highly organized.
• Must have a working knowledge of program contract requirements.
• Proficient use of EMR systems as well as Microsoft Office suite, including Excel, Word, Outlook and Smartsheet.
• Ability to be trained and develop proficiency in other software applications.
• Ability to multitask and manage multiple agendas at one time.
• Temperament is conducive to working in high demand and/or stressful environments.
• Ability to interpret and implement quality assurance standards and provide accurate reporting to program operations.

How do I apply?

If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at

www.bhnworks.org
and click on "Browse All Jobs" to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

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