Full-time, 40 hours per week, Day shift
Job Summary:
The Project Manager provides a broad range of project and application support, such as but not limited to, project planning and tracking, analytics to support business decision making, meeting coordination, preparation & documentation, and project communication efforts. This role will work on multiple concurrent projects, many of which involve interaction with clinical and administrative leaders throughout NCH and the MGB system.
This role must be able to work independently, collaborate with multiple disciplines, and manage myriad types of projects. The Project Manager also provides support for NCH interdisciplinary system users and teams, which will include troubleshooting and working to find solutions to complex problems. The types of projects will span all work areas of the hospital: inpatient, outpatient, clinical, administrative and support functions as well as various types of technologies.
Essential Job Duties and Responsibilities
Project Support
• Provides support and coordination for assigned activities, ensuring all assignments and projects are delivered on-time and within scope.
• Assists in driving forward the objectives of the select projects and committee(s) by collaborating and serving the teams and/or chairs' needs.
• Oversees meeting logistics by working with stakeholders, administrative assistants, and others to ensure key stakeholders are in meetings/engaged in the work.
• Assists in developing and maintaining detailed project plans with timelines, milestones, and dependencies with appropriate interim milestones to mark progress.
• Partners with project leadership to plan project activities, determine meeting agendas, and facilitate as appropriate; takes detailed meeting minutes and documents key takeaways such as decisions and action items.
• Proactively identifies potential issues / challenges to project implementation, escalates them to leadership, and supports devising contingency plans.
Analysis
• Creates and runs reports and performs data analysis to support business decision-making and operations; presents data to both business and clinical constituents in an accurate, meaningful, and concise manner.
• Gathers data and compiles information from a variety of disparate sources and ensures data integrity using quality checks at various points in the process.
• Provides input to the team or senior leadership on additional analyses and key next steps.
Communication and Collaboration
• Develops strong, positive relationships with all levels of staff across NCH and MGB; collaborates with these colleagues to leverage their expertise and experiences to advance the work objectives.
• Participates in relationship building by providing exceptional customer service and resourcefulness; exhibits professionalism in serving as a point of contact for work.
• Develops and disseminates accurate, relevant, and timely project updates to project leadership, subject matter experts, committees, and NCH/MGB leaders.
• Prepares concise, creative, professional summaries of analyses and plans for members of Senior Leadership and others, as appropriate.
Technology Training & Support
• Develop a deep understanding of Mass General Brigham Epic system build, workflows, and reporting which includes the training of end-users.
• Support clinical and business application end users at the elbow, over the phone, and online.
• Help to identify issues, potential required fixes, and future enhancements.
• Work to cultivate strong, positive relationships with clinical and administrative departments as well as Mass General Brigham team member counterparts.
• Help create a positive team-based environment.
• Intermittently act as on-call support for end users with urgent issues.
Perform other duties as assigned.
Qualifications
Essential Knowledge, Skills, and Experience Required for the Position
Skills/Abilities/Competencies
• Strong organizational skills and attention to detail.
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