Professional Services Consultant 5
The Judge Group Inc.

Job Info

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Location: REMOTE
Description: nn Our client is currently seeking a Professional Services Consultant 5
[Additional Description]

This job will have the following responsibilities:

• Essential Functions:
• Respond to situations where NetApp product support TSE has been unable to solve customer's technical issues.
• Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs.
• Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
• Work with customer and other NetApp technical teams to define and frame technical problems, determine solutions to problems reported, and assist customers in implementing the resolution.
• Provide technical feedback to engineering concerning product changes and enhancements; or design, reliability, maintenance problems, or bugs. Work with development engineering to enhance product features based on customer issues.
• Develop automation to drive operational efficiencies, utilizing tools like Ansible, PowerShell and/or Python.
• May be called on-site to assist in complex technical solutions requiring changes to core functionality, and systems operation.
• Create tests, tools, and diagnostic procedures for use by product support personnel.
• May quality check technical product documentation.
• Represent NetApp in support meetings with customers.
• Proactive disposition towards case prevention.
• Partner with TSM to identify gaps in knowledge and create solution plans.
• Share performance knowledge with team members via training sessions.
• Create documentation and post-mortem analyses of escalations.

Qualifications & Requirements:

• NetApp AFF/FAS ONTAP Core Platform and WAFL functionality.
• NetApp Cluster implementation.
• NetApp Cloud Products and implementations.
• Performance monitoring and troubleshooting tools such as AQIUM, Graphana, PerfArchives (PA).
• Identifying Utilization, Latency, Through-put, Bottlenecks, and other Delay Centers using PA.
• ASUP, EMS and other data collection and analysis tools.
• Network setup and troubleshooting tools.
• NAS and/or SAN storage and surrounding infrastructure.
• Network Attached Storage protocols (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory).
• Scripting tools such as Ansible, PowerShell and/or Python.
• Periodic weekend on-call responsibilities (rotation with team).
• Strong understanding of:
• KCS Knowledge Program
• Data Protection, Backups, SnapMirror, Virtualization, StorageGRID, FabricPool
• RAID and storage systems
• Troubleshooting block storage protocols
• SAN storage and surrounding infrastructure (Brocade, Cisco, virtualization)
• NFS, the UNIX remote file sharing protocol
• CIFS, the Windows NT remote file sharing protocol
• Data ONTAP operating system and NetApp clustering
• Scripting, to drive operational efficiencies
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. To be successful, this individual must demonstrate favorable results through regular leadership and influencing others. Education Typically requires a minimum of 8-12 years of related experience with a Bachelor's degree; or 6-8 years and a Master's degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.

Contact: sshrivastava@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.